Client Service Supervisor-Records Management

Client Services Supervisor – Records Management 

📍  | On-site (Position may be filled in one of the below locations)

• Portland, ME


• Chattanooga, TN


• West Columbia, SC 

Lead records operations. Own compliance. Support critical business processes. 

SPS Global is seeking a Client Services Supervisor (Records Management) with a strong background in records and information management to oversee on-site records operations for one of our clients in Portland, Maine and embrace the ‘Power of Possibility’. This role is ideal for a hands-on leader who understands physical and electronic records lifecycle management, document inventories, compliance, and service delivery in a structured, regulated environment. 

You’ll be responsible for managing day-to-day records operations, supervising on-site staff, and serving as the primary client contact ensuring records are accurate, secure, compliant, and accessible when needed. 

 What You’ll Do 

This role is primarily focused on records and information management operations, with people leadership and client partnership at the core. 

Records & Information Management 

• Oversee daily records management operations, including document intake, classification, indexing, storage, retrieval, and disposition 

• Manage physical and electronic document inventories in accordance with client policies and retention schedules 

• Ensure compliance with records governance, privacy, and security requirements 

• Support initiatives to reduce paper and transition to more digital workflows 

• Serve as a subject matter resource for records policies, procedures, and best practices 

Operational & Service Delivery 

• Manage the receipt, tracking, and completion of all records-related client requests 

• Monitor and report performance against KPIs and SLAs related to records processing and service delivery 

• Conduct regular walkthroughs to ensure accuracy, productivity, and compliance 

• Troubleshoot and resolve records, workflow, or client issues 

• Coordinate special projects such as records cleanups, audits, or transitions 

People Leadership 

• Supervise, coach, and develop a team supporting records and document operations 

• Create staffing schedules and ensure coverage for absences and peak workloads 

• Provide performance feedback, evaluations, and ongoing development 

• Promote consistent adherence to SPS policies and procedures 

Client & Business Partnership 

• Act as the primary daily client contact for records operations, in partnership with the Client Services Manager 

• Participate in client reviews, reporting on records metrics, trends, and improvement opportunities 

• Maintain strong client satisfaction while balancing compliance and operational efficiency 

 What We’re Looking For 

• High School Diploma or equivalent 

• 3+ years of experience in records management, document operations, or information governance 

• Prior supervisory or team leadership experience 

• Strong attention to detail and ability to manage confidential information 

• Solid organizational, communication, and customer service skills 

• Comfort working in document-heavy, compliance-driven environments 

Preferred 

• Bachelor’s degree 

• Experience with records management systems and document management platforms 

• Certified Records Manager (CRM), IGP, or actively pursuing certification 

• Experience implementing or supporting records retention programs 

• Experience assisting with paper-to-digital or workflow improvement initiatives 

 Physical Requirements 

• Ability to stand, walk, bend, kneel, and sit for extended periods 

• Ability to lift or move up to 40 lbs. (records carts may hold up to 60 lbs.) 

• Manual dexterity for operating office and records equipment 

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!


• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!


• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!


• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  
  
  
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
  
  
  
  

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.