Client Services Account Manager

Centricity is a wholly owned subsidiary of Bankers Financial Corporation (BFC) and has been a leader in service and protection for over 35 years. We create and deliver comprehensive and customized programs across a range of products including service contracts, warranties, and contact center solutions.

We walk the walk : Centricity provides modern solutions in relatively old-school industries. That means we’re open to finding new, exciting ways to do things. Our solutions are informed by respect for the day-to-day realities of growing a business.

We are obsessed with service:

Everyone at Centricity is expected to deliver confident, patient customer service. No one is too important to take a support call. We recognize the importance of strengthening relationships at every touchpoint.

We’re problem solvers:

In every part of our business, we address challenges. We embrace a highly consultative approach, giving every problem – big or small – the attention it deserves. We approach issues with enthusiasm, not frustration.

Our Core values include:

Collaboration : working together is critical to achieving organizational goals.

Innovation : growth happens when we can absorb and implement new ideas that provide unique solutions and superior customer service.

Performance : we believe in providing our employees with the tools and support they need to grow, succeed, and make an impact.

Social Responsibility : we place charity and volunteer work at the core of our organization.

Trust:

we build and maintain trust with our employees and clients by embodying integrity, transparency, and ‘doing the right thing.’

Company Value Statements

In the performance of their respective tasks and duties, all employees are expected to demonstrate the following:

Acting with the highest level of honesty, trust, character, and transparency.
Making a unified effort to achieve the goals of the organization; embracing accountability for exceptional performance every day.
Commitment to excellence in reaching our full potential as individuals and as an organization, surpassing the ordinary and the expectations of our stakeholders.
Approaching every challenge with creative energy, discovering unique solutions to maximize success; focus on creating and delivering compelling customer value.
Belief in the power of a diverse workforce and in creating a positive impact on both the environment and our community.
Summary/Objective

The Client Services Account Manager is responsible for managing and growing a designated territory of independent retailers, driving sales of our service contracts, and ensuring high levels of customer satisfaction. The ideal candidate will have a strong background in sales, excellent relationship-building skills, and a passion for delivering top-notch service.

Essential Functions

Account Management:

Develop and maintain strong relationships with independent retailers in the assigned territory.
Serve as the primary point of contact for retailers, addressing their needs, concerns, and inquiries promptly and effectively.
Conduct regular in-person and virtual meetings with retailers to review performance, discuss opportunities, and provide training on products and sales techniques.
Acts as internal point of contact and work closely with cross functional partners to implement new clients.
Sales Growth & Reporting:

Drive sales growth within the territory by implementing strategic sales plans and initiatives.
Identify and pursue new business opportunities with potential retailers to expand the company's market presence.
Monitor and analyze sales data to identify trends, track performance, and adjust strategies as needed to meet and exceed sales targets.
Prepare and present regular reports on sales performance, market conditions, and territory activities.
Maintain in-depth knowledge of client contracts and contract deliverables. Participate in the contracting/re-contracting process as needed.
Training and Support:

Provide comprehensive training to retailers on the features, benefits, and selling points of our service contracts.
Offer ongoing support and coaching to retailers to enhance their sales effectiveness and product knowledge.
Develop and deliver training materials, presentations, and workshops tailored to the needs of individual retailers.
Customer Satisfaction:

Ensure high levels of customer satisfaction by addressing issues promptly and maintaining a proactive approach to service.
Work closely with the customer service team to resolve any escalated issues and ensure a seamless experience for retailers and end customers.
Escalate issues appropriately and effectively when necessary throughout all levels of the organization
Travel

Up to 50% travel

Required Education and Experience

Bachelor’s Degree and/or 5+ years of account management experience
Proven experience in sales, account management, or a related role, preferably in the service contract or retail industry.
Strong interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders.
Self-motivated, proactive, and results-oriented with a strong customer service focus.
Demonstrated ability to drive sales growth and achieve targets.
Excellent communication skills, tact, and business acumen
Excellent organizational and time management skills, with the ability to manage multiple priorities and deadlines.
Proficiency in using CRM software and Microsoft Office Suite.
Willingness to travel as needed to meet with clients and attend industry events

The preceding position description has been designed to indicate the general nature of the work performed; the level of knowledge and skills typically required; and the usual working conditions of this position. It is not designed to contain or be interpreted as a comprehensive, complete, or exclusive list of the duties of the position. Additional and different duties may be assigned from time to time. We are an E-Verify company.