Client Services Administrator

Job Title: Client Services Administrator

Location: Lincoln, NE
Job Type: Non-exempt

Reports To: General Manager

Job Summary: Action Plumbing, Heating, A/C, & Electrical is seeking
a Client Services Administrator to join our team. This role will be the primary point of contact for customers and plays a pivotal role in supporting daily operations of our plumbing, HVAC, and electrical service teams. This position supports customer communication, scheduling, invoicing support, and administrative coordination to ensure a smooth, professional experience for both clients and field technicians.

Key Responsibilities:

• Assist with walk in traffic, including but not limited to customers, clients, job interviews, new hires, and ensure a welcoming environment.


• Answer incoming calls, emails, and online service requests promptly and professionally.


• Schedule service appointments for plumbing, HVAC, and electrical technicians.


• Confirm appointments, provide arrival windows, and communicate delays or changes.


• Handle customer inquiries, concerns, and basic troubleshooting questions.


• Maintain accurate customer records, service histories, and documentation.


• Assist with warranty processing and service agreements, as needed.


• Assist with customer payments and collections, as needed.


• Call customers to obtain feedback and cross-sell services across departments.


• Provide administrative task support, as needed.

Qualifications & Skills:

• High school diploma or equivalent


• 2-4 years of experience in customer service or administrative support.


• Strong customer service skills.


• Strong phone etiquette and written communication skills.


• Ability to multitask and remain calm in a fast-paced environment.


• Experience in home services, trades, or construction-related company, preferred.


• Familiarity with ServiceFactor, preferred.

Work Conditions/Requirements:

• This is a fully onsite role, between the hours of 8:00 AM to 5:00 PM with a 1-hour lunch break and no remote availability.


• Ability to sit for long periods of time, up to 8 hours a day, with prolonged periods of phone and computer use.


• Ability to occasionally lift up to 25 pounds.