Our
Customer Service Administrator
will provide program coordination along with performing
administrative functions for our clientele. They interact
with
NeuroPath Healthcare Solutions
clients by ensuring they receive the services they need
and resolving any complaints.

Who We Are :

At
NeuroPath Healthcare Solutions
, we provide comprehensive technology driven healthcare
solutions for healthcare organizations, including
hospitals, long term care, outpatient facilities, and
residential treatment.

We are focused on acquiring the best talent. We want
our
Customer Service Administrator
to be internally motivated and adaptive. We value our
fast -paced team dynamic and are looking for individuals
who embody our core values as a client focused
organization.

Duties/Responsibilities:

·
        


Interacts with clients via telephone or email, to
provide support and information on products or
services.

·
        


Collects and enters requests for new or additional
services.

·
        


Assigns and schedules services.

·
        


Fields client inquires and complaints; when the issue
is beyond the representative’s knowledge, forwards
to the assigned specialist or other appropriate
staff.

·
        


Performs client satisfaction calls.

·
        


Ensures that appropriate actions are taken to resolve
clients’ problems and concerns.

·
        


Maintains client accounts and records of client
interactions with details of inquiries, complaints, or
comments.

·
        


Attends in -service training as required by
regulation.

·
        


Adheres to all agency administrative and clinical
policies and procedures.

·
        


Performs other related duties as assigned.

Requirements

·         

Excellent communication skills including active
listening.

·         

Service -oriented and able to resolve customer
grievances.

·         

Proficient computer skills with the ability to learn
new software.

·         

Must consent to and pass a formal background check
including fingerprinting.

·         

Bilingual (Spanish Speaking) is a plus.

Education and Experience:

·         

High school diploma or equivalent with at least three
years relevant experience

·         

Associates degree or equivalent with at least
one -year related experience.

·         

Customer service experience required.