Client Services & Operations Specialist

OVERVIEW

Green Light is a growing healthcare technology company helping providers and health plans resolve claims more efficiently.

We’re seeking an experienced, detail-oriented professional to support our client services and operational workflows. The ideal candidate is an excellent communicator, a resourceful problem-solver, and someone who enjoys digging into details to find answers others might miss.

This role combines client communication, research, documentation, and operational support, with flexibility to shape responsibilities around the strengths of the right candidate.

RESPONSIBILITIES

• Manage professional client communications by phone and email, including inquiries, follow-ups, and issue resolution.


• Investigate claim and workflow discrepancies, research information, and identify gaps or inconsistencies.


• Coordinate daily workflows, documentation, and competing priorities.


• Maintain accurate records and handle sensitive information confidentially.


• Collaborate with clients, providers, and internal teams to resolve issues and keep work moving forward.


• Provide general administrative and office support as needed.

QUALIFICATIONS

• Experience in client services, customer support, operations, or a related role.


• Excellent written and verbal communication skills.


• Strong problem-solving skills and exceptional attention to detail.


• Ability to multitask, prioritize, and follow issues through to resolution.


• Initiative, sound judgment, and the ability to work independently.


• Healthcare, insurance, or claims experience is a plus.

WHAT YOU’LL GAIN

• Meaningful involvement in healthcare technology and operations.


• Opportunities to take ownership, solve problems, and contribute to process improvements.


• Room to grow your skills and responsibilities as Green Light expands.