Client Services & Support Coordinator

Company : Coleman Information Technology Grou

Job Type : Full Time

Pleasant Hill, Ca 94523

Job Description - Client Services & Support Coordinator

Benefits:

Dental insurance

Health insurance

Paid time off

Vision insurance

Client Services & Support Coordinator

We’re looking for a motivated and detail-oriented Client Services & Support Coordinator to manage scheduling, coordinate service delivery, and track support activity. This role supports clients and internal teams by ensuring smooth, accurate, and efficient IT service operations.

Key Responsibilities

Respond to client inquiries and support requests promptly.

Manage service calendars and customer database.

Track and update support tickets, documentation, and reports.

Generate and present service delivery reports.

Collaborate with staff, vendors, and management for efficient service.

Assist with process improvements and identifying business opportunities.

Skills & Qualifications

Strong communication (written and verbal) and follow-up skills.

Proficient in Microsoft Office, CRM systems, and general business software.

Experience in customer service or admin roles.

Ability to multitask and work in a fast-paced environment.

Typing speed: 60+ WPM.

Some college preferred (AA or Bachelor’s).

Compensation: $24.00 per hour

About Us

Our Relationships

The role of the corporate IT department is to create complexity and then manage the complexity that’s been created. At Coleman Information Technology Group, we believe this approach simply does not work for small business.

Our approach in managing the technology needs of small businesses is one of responsible and safe simplification and standardization. We know that small business must squeeze every drop out of each technology support dollar spent. We typically help our customers as their outsourced IT department and contract Chief Information Officer, providing an outstanding level of service.

We strategize with management and work with customers to help them be more knowledgeable and self-reliant through education, onsite support and responsible simplification. Our clients range from large medical practices with complex digital file storage to small retail businesses with multiple workstations.

We specialize in linking home, travel and office technology and can help with cell phones, office phone networks, wiring and more.

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Client Services & Support Coordinator

Job Description - Client Services & Support Coordinator

About Us

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