Client Services Associate

About Plasmidsaurus

Plasmidsaurus is on a mission to accelerate new cures and promote a healthier planet by unlocking a new level of productivity for scientists who use DNA tools to bring their ideas to life. Our DNA sequencing tools are used daily by thousands of innovators, including Nobel prize winners, dynamic biotech startups, research labs, and DIY biohackers. Our global network of labs operates day and night to enable world-changing discoveries. In 2024, we saved these scientists 2 million hours of time, radically accelerating their research. Every team member at Plasmidsaurus plays a crucial role in driving forward the future of biotech research.

At Plasmidsaurus, we believe in the philosophy Harvey Mackay used to describe Southwest Airlines:

“Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.”

Plasmidsaurus does not just provide DNA sequencing—we deliver exceptional support to the scientists who use our services daily. We ensure that they select the right service to solve their specific research questions and rapidly develop and deploy new services when our clients need them. Our Client Services team interacts with scientists around the world to ensure they get the best data, the fastest turnaround, and the highest level of support.

Job Overview

We are seeking a Client Services Associate to join our team. This role is perfect for recent graduates with a background in biomedical sciences, a passion for solving problems, and a commitment to helping researchers succeed. You will play a critical role in supporting customers, troubleshooting technical issues, and monitoring sequencing processes to maintain the highest quality standards.

Key Responsibilities

• Respond to customer inquiries via email and phone, providing expert technical support for our sequencing services.

• Monitor sequencing process outputs and troubleshoot inconsistencies to ensure high-quality results.

• Collaborate with laboratory technicians, bioinformatics specialists, and software teams to resolve technical issues.

• Maintain accurate records of customer interactions and support cases.

• Assist with quality control checks to uphold operational standards.

• Provide feedback to improve workflows, documentation, and overall customer experience.

Qualifications & Skills

• Bachelor’s degree in Biology, Genetics, Molecular Biology, or a related field.

• Experience in DNA sequencing, genomics, or molecular biology techniques is a plus.

• Strong analytical and problem-solving skills.

• Excellent written and verbal communication and customer service skills with a proactive, solutions-oriented mindset.

• Ability to work independently and collaboratively in a fast-paced startup environment.

• Familiarity with bioinformatics tools and NGS data analysis is beneficial but not required.

• Experience with HubSpot, Salesforce, or other CRM systems is a plus.

What We Offer

• Competitive salary and benefits package.

• Opportunity to work with cutting-edge sequencing technology.

• An exciting, collaborative, and innovative work environment.

• Career growth and development opportunities in a rapidly growing start-up.

We encourage you to apply even if your experience doesn't perfectly align with the job description as we seek out diverse and creative perspectives. Team members who love to learn and collaborate in an inclusive environment will thrive with us. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need additional accommodations to feel comfortable during your interview process, please let us know at [email protected].