Client Services Associate

Company : Dunlap Bennett & Ludwig

Job Description - Client Services Associate

Dunlap Bennett & Ludwig is currently seeking a Client Services Associate to join our legal team. This position will serve as a vital connection between our clients and attorneys. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional client experiences. The opening is current onsite at our Leesburg VA office; however, this office will be relocating to the Ashburn/Herndon area within one year.

Responsibilities:

Serve as the primary point of contact for existing and prospective clients, building sustainable relationships through responsive and professional communication.
Handle high-volume inbound and outbound calls, actively listen to client needs and provide helpful solutions to their concerns.
Act as liaison between clients and attorneys, ensuring seamless communication and service.
Answer phones professionally, direct callers to appropriate personnel and attorneys.
Meet personal and Client Service team targets and call handling quotas.
Perform other administrative tasks as assigned.

Qualifications:

Minimum of 1 to 2 years preferred experience answering and taking phone calls.
Strong written and verbal communication skills.
Exceptional attention to detail and accuracy.
Superior organizational and multitasking abilities with time management.
Capacity to work independently, prioritize effectively, and meet deadlines.
Positive, professional attitude and strong interpersonal skills.
Must have working knowledge of Office 365, Microsoft Outlook and Teams.

Benefits:

Comprehensive benefits package (medical, dental, vision, life, STD, LTD)
401(K) plus matching
Generous paid time off, including your birthday
Work-Life Balance: No Nights or Weekends!

About Dunlap Bennett & Ludwig
Dunlap Bennett & Ludwig is a successful, fast-growing, veteran-owned law firm with more than 70 outcome-focused attorneys advising and representing national and international legal matters. Our firm offers a depth of knowledge without sacrificing the high-touch service our clients demand. Our attorneys hail from the most respected law schools, “big law”, and a variety of diverse backgrounds. In addition to former military, government agency, and corporate experience, the partners at DBL average more than twenty years of high-level relevant legal experience.

Dunlap Bennett & Ludwig is an equal opportunity employer and welcomes candidates with diverse personal and professional backgrounds. We also participate in E-Verify. DBL offers a rewarding work environment that provides an opportunity to advance and grow.

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Client Services Associate

Job Description - Client Services Associate

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