Client Services Case Manager

Position at a Glance

• Pay: $26.00 to $28.00 per hour
  
• FLSA status: Non-exempt, eligible for overtime
  
• Schedule: Full-time, 40 hours per week, Monday through Friday during business hours, with some flexibility for client needs and community education requests. Participation in an on-call rotation is required.
  
• Department: Client Services
  
• Reports to: Client Services Supervisor
  
• Location: Harford County, Maryland. Work takes place in the office, client homes, local hospitals, and other community settings.
  
• Essential Personnel: This position is required to work remotely or onsite during weather emergencies and other federal or state mandated emergencies.
  

About the Role

SARC is hiring a Client Services Advocate/Case Manager to provide case management and crisis intervention to victims of domestic violence, sexual violence, and stalking. You will assess each client's needs, coordinate services, and offer advocacy and emotional support in high-pressure situations.

You will work closely with local hospitals, law enforcement, and community organizations, sometimes after hours. You will also provide community education and training that raises awareness of domestic violence, sexual violence, dating violence, and human trafficking.

What You Will Do

• Assess client needs: Identify and address clients' immediate and long-term needs.
  
• Manage cases: Coordinate access to safe housing, public benefits, emergency financial assistance, health care, substance abuse treatment, legal advocacy, mental health services, and other resources.
  
• Intervene in crises: Provide immediate crisis intervention, safety planning, advocacy, and referrals to community resources.
  
• Provide on-call coverage: Respond to after-hours needs through an on-call rotation, including hospital accompaniment to medical care and medical forensic exams for victims of sexual and domestic violence and sex trafficking.
  
• Cover the helpline and chatline: Staff the 24-hour helpline and the scheduled chatline during assigned shifts and as needed.
  
• Back up the team: Provide secondary coverage for staff serving walk-in, lethality, human trafficking, and Safehouse clients.
  
• Educate the community: Deliver community education and training, and staff information tables.
  
• Support benefit applications: Help clients apply for financial compensation, public assistance, and other benefits, and advocate for them throughout the process.
  
• Serve as the benefits expert: Stay current on benefit programs and systems, and train agency staff on them.
  
• Document services: Keep accurate, timely client records in the electronic database.
  
• Follow up: Provide ongoing support so clients receive the services they need and stay safe.
  

Requirements

What You Bring

Required

• Bachelor's degree in Psychology, Social Work, or a related field
  
• Valid state-issued driver's license
  
• Strong understanding of trauma-informed care, crisis intervention, and the impact of domestic and sexual violence
  
• Ability to handle sensitive and confidential information with discretion
  
• Strong communication skills, including active listening, empathy, and de-escalating high-stress situations
  
• Ability to work independently and as part of a multidisciplinary team
  
• Proficiency with case management software or databases (such as Apricot) and Microsoft Office
  
• Willingness to work evenings and weekends and take part in a rotating on-call schedule
  
• Completion of SARC's 30-hour Basic Crisis Response Training within three months of hire
  
• Ability to occasionally lift up to 25 pounds and travel to hospitals, client homes, and community partner locations
  

Preferred

• At least one year of case management or related experience in a social service setting, especially with survivors of domestic violence, sexual violence, or trauma
  
• Trauma-informed care training, crisis intervention certification, or similar credentials
  
• Bilingual skills, such as Spanish
  

Benefits

Benefits

What We Offer You:

• Enjoy 11 paid holidays plus two floating holidays for full-time positions
  
• Receive up to 112 hours of accrued vacation time in your first year of employment
  
• Access up to 96 hours of sick leave annually
  
• Choose from 3 Health Plan options, with a generous employer HSA contribution.
  
• Benefit from 100% employer-paid premiums for the standard health insurance plan for individual coverage.
  
• Take advantage of dental and vision insurance, voluntary life and AD&D coverage.
  
• Receive an employer-paid parking pass for added convenience.