Client Services Clerk

Allegan County has much to offer, with 24 Townships, 9 Cities, and 2 Villages across nearly 900 square miles. The landscapes range from the lakeshore to beautifully wooded lands, our County’s natural resources are a gift to be treasured. Allegan County businesses, citizens, and employees are world-class, and we remain a welcoming, closely-knit community. We are one of the fastest-growing counties in Michigan.
Allegan County Government places high importance on our core values: Respect, Integrity, Commitment and Honesty. A common thread among our leadership, employees and volunteers is a strong desire to serve and be part of something meaningful. We have been recognized by Gallagher as “Best in Class Winner” among mid-size companies for our excellence in optimizing employee and organizational well-being for three years in a row (2023-2025). We have also received the “Impact Award” from M.E.R.S. for excellence in educating our employees about their retirement plans and overall financial wellness. We are looking for dedicated, caring, energetic people to join our team!

Job Summary: 

Performs a variety of complex clerical functions involved in processing domestic relations cases including: accepting and posting payments, processing tax intercepts, completing daily banking, assisting litigants, answering phone calls, collecting and filing correspondence. 

Starting Wage: $24.26 per hour, full-time 

Excellent Benefits Plan:  Health benefits begin on the first of the month after your hire date
- Medical, Dental & Vision (3 medical plans to choose from, 2 of which have $0 premium)
- County-funded Health Savings Account with our two high-deductible medical plans
- County-paid employee life insurance coverage
- County-paid short-term disability coverage, up to 52 weeks
- Generous retirement plan, including a county contribution of 7% of your annual earnings
- Tuition Reimbursement Program for college degree courses
- Generous PTO plan, including front-loaded hours into PTO bank at hire, and annually on January 1.
- 13 paid holidays, in addition to PTO
- FREE use of Allegan County government's two fitness centers 

Responsibilities and Duties: 

1. Batches and posts received payment to proper accounts. Reconciles payments received with payments entered. Assists parties on cases with financial questions. 
2. Monitors suspense accounts; disburses suspense and held monies after verifying account status and court orders. 
3. Works with MISDU in processing returned/lost checks, NSF checks, stop payments bankruptcies, check replacements and posting errors. Contacts banks to verify account transactions, account information and to correct errors. Makes daily bank deposit. 
4. Audits client payment accounts to verify status and make account adjustments. Communicate with and assist clients, employers, DHHS staff, banks, attorneys and others in providing account and payment information, explaining account audits, verifying account information reconciling discrepancies, obtaining information and providing procedural information. 
5. Receipts and records of all payments processed through the Treasurer's Office. 
6. Reviews state and federal tax intercept reports, safeguard state and federal tax offset records and process certifications and decertification of state aid eligibility, including verifying account status, addresses and personal case information with the Department of Human Services. 
7. Screens incoming telephone calls. Greets and screens clients and others at the reception counter. Notifies staff of client arrivals for appointments and routes calls and requests for case information to the proper staff member. Provides forms to clients and attorneys and provides basis information regarding FOC policies and procedures in response to inquiries. 
8. Collects and records completed Title IV-D form from clients, sends reminder notices to those who have not returned forms and makes appropriate case notes
9. Processes returned mail and checks for updated addresses in the MiCSES system, updating addresses correctly. 
10. Opens, date stamps and sorts mail in the morning and afternoon. Monitors fax transmissions throughout the day. Deliver and receive forms, correspondence and orders from other court offices and county departments. 
11. Indexes scanned documents into electronic files and distributes them to other employees electronically. Tracks filed document retention periods and shreds documents once the retention period has expired.

Required Education and Experience: 

• High School diploma or GED equivalent 
• Six months to one year of clerical/bookkeeping experience, preferably in a Friend of the Court office or closely related setting. 

Allegan County is an Equal Employment Opportunity (EEO) employer. A copy of our EEO Utilization report is available on our website:
https://www.allegancounty.org/home/showpublisheddocument/2802/637974740005930000