Client Services Coordinator

Summary - Job Responsibilities – Activities:

• Reporting to the Director of Sales, This is a key role in overseeing and maintaining the requirements of client interaction to provide and exceed the standard of service expected by the client from Assured Testing Laboratories, LLC in a professional manner with the company ethos of excellence in service and integrity in science at the forefront always.

• High School Diploma or one year industry related experience

• Assist in the onboarding process for the new clients and provide to them a comprehensive walkthrough of the sample submission process.
• Organize and coordinate sample pick-ups with clients to ensure timely delivery of samples to the lab using our transport partners.
• Advise clients on navigating LIMS platform and regulatory compliance platforms (i.e Confident LIMS and Metrc).
• Assist in the weekly interaction with client Accounts Payable points of contact to request prompt payment of invoices and to serve as point of contact for inquiries regarding invoice inquiries.

• Compile and upload results via CSV to Metrc when required.
• Collaborate with quality control (QC) on Certificates of Analysis (CoAs) to verify accuracy and consistency with client product specifications.
• Report sample analysis results to clients in a clear, timely, and professional manner.
• Ensure all CoAs and data presentations (such as csv files) comply with regulatory requirements.
• Ensure all client data is maintaining in a comprehensive and up-to-date fashion in the company’s nutshell CRM.