Client Services Coordinator

Description

Are you interested in pursuing meaningful work?  Are you interested in ending intimate partner violence in Tarrant County?  SafeHaven is Tarrant County’s only state-designated family violence program – this means we have the honor of working alongside domestic violence victims to keep them safe and simultaneously do our part in holding offenders accountable.  We offer flexible work-life balance and an opportunity to change the community – and the world.  We are excited to welcome new staff into our family and to work on this critical, life-saving mission together. 

SafeHaven is seeking a Client Services Coordinator 

• Hiring, training, and supervising all Client Service Center staff members on specialized and/or specific job duties.
• Managing all Client Service Center staff and volunteer schedules in the 24-hour Resident Service Center in the shelter.
• Working collaboratively with the Hotline Coordinator to ensure streamlined processes between the hotline and shelter intake.
• Working collaboratively with the Hotline Coordinator in providing cross-training to client advocates for 24-hour emergency hotline.

• Development and timely submission of monthly departmental reports and staff time sheets.
• Troubleshooting and managing any challenges associated with collaborative community providers (i.e., taxi company and police departments).
• Maintaining current list of referrals for staff to provide to shelter clients and callers.
• Managing personnel issues as they arise, collaborating with supervisor to guide employee performance, as necessary.
• Monitoring file documentation and CaseWorthy entry for effective service delivery and grant compliance.
• Fulfilling supervisory responsibilities in accordance with the organization's policies, grants, and applicable laws.
• Training employees, planning assignments, directing work, addressing complaints and resolving problems.

• Bachelor’s degree in Social Work or a related field required, or a minimum 5 years of equivalent related experience required.
• Minimum of 2 years supervisory experience required.
• Minimum of 6 months to 1-year experience in a 24-hour hotline or residential setting required.
• Candidates must have knowledge and understanding of family violence and the ability to respond to clients in a constructive and supportive way, while being sensitive to cultural and ethnic issues.
• Must be able to remain calm in a crisis and maintain a high regard for confidential matters.
• Previous work in a fast-paced, customer service environment strongly preferred.
• Must have current valid Texas driver's license and have proof of automobile liability insurance.
• Language Skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to draft routine reports and correspondence.
• Ability to speak effectively before groups of clients, co-workers and public/private groups or organizations.
• Ability to communicate in a helpful and courteous manner.
• Bilingual in Spanish desirable.
• Reasoning Ability
• Ability to apply common sense understanding to conduct detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.