Client Services Coordinator

Client Services Coordinator
Senior Helpers – Cary, NC

Full-Time | In-Office Role | Local Travel Required | $55,000–$70,000 per year plus bonuses

Are you passionate about improving the lives of seniors and their families? Do you thrive in a fast-paced, client-centered environment? Senior Helpers is looking for an experienced Client Services Coordinator to join our Raleigh team and help us deliver exceptional home care services to older adults in the Triangle area.

About the Role

As a Client Services Coordinator, you’ll work on-site at our Cary office, serving as a vital member of our leadership team. You’ll be responsible for ensuring high levels of client satisfaction, coordinating new services, and helping grow our care hours. This position also requires frequent local travel to client homes and care settings within our service area to conduct visits, consultations, and relationship management.

Key Responsibilities

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  Other duties as assigned by the Agency Director.

  
  


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  Act as the first point of contact for prospective clients—respond quickly, build trust, and convert inquiries into new service starts.

  
  


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  Conduct in-home consultations, craft care plans, and ensure a smooth and timely onboarding experience.

  
  


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  Maintain strong relationships with existing clients through regular visits, satisfaction calls, and proactive problem-solving.

  
  


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  Partner with our RN to keep care plans updated and ensure service excellence.

  
  


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  Collaborate with referral partners and participate in outreach activities to generate leads and promote services.

  
  


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  Support agency growth by identifying opportunities to expand service hours or introduce additional care solutions.

  
  


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  Participate in the on-call rotation (approximately once every three weeks).

  
  


• Other duties as assigned by the Agency Director.

This Job Is For You If You:

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  Are comfortable working full-time in an office setting, with regular local travel to client homes and community partners.

  
  


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  Are proactive, detail-oriented, and able to prioritize effectively in a dynamic environment.

  
  


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  Enjoy building rapport with older adults and their families.

  
  


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  Have excellent communication and follow-up skills with clients, caregivers, and referral sources.

  
  

Qualifications

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  Bachelor’s degree and 3+ years of related experience preferred.

  
  


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  LCSW, RN, LPN, or CNA credentials a plus but not required.

  
  


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  Experience in senior care, home care, or healthcare coordination or sales required.

  
  


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  Strong organizational and customer service skills.

  
  


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  Proficient in Microsoft Word, Outlook, and Excel.

  
  


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  Valid driver’s license, auto insurance, and reliable transportation required.