Client Services Coordinator

Defense Holdings, Inc. (DHi)
Location: Hybrid (US)
Employment Type: Full-Time
Department: Client Services
Reports To: Client Services Manager / Director of Client Operations

Company Overview

Defense Holdings, Inc. (DHi) is a trusted provider of innovative solutions and mission-critical services supporting U.S. defense, federal, and commercial clients. We are committed to operational excellence, integrity, and delivering results that strengthen national security and organizational performance.

At DHi, our people are our greatest asset. We foster a collaborative, performance-driven environment where professionals are empowered to grow, innovate, and make meaningful contributions.

Position Summary

Defense Holdings, Inc. (DHi) is seeking a proactive and detail-oriented Client Services Coordinator to support client onboarding, communication, and service operations. The ideal candidate will serve as a liaison between clients and internal teams to ensure timely and high-quality service delivery.

This role requires strong organizational skills, client-facing communication, and the ability to manage multiple priorities in a fast-paced, hybrid environment.

Key Responsibilities

Client Onboarding & Support

Coordinate onboarding for new clients, ensuring a smooth transition and accurate setup.
Serve as a primary point of contact for client inquiries and service requests.
Assist internal teams in responding to client needs promptly and professionally.

Communication & Documentation

Maintain detailed client records in internal systems.
Prepare client communications, status updates, and reports.
Support the development of client-facing documentation and materials.

Cross-Functional Coordination

Collaborate with operations, HR, and program teams to address client requests.
Ensure that client requirements are clearly communicated and fulfilled.

Reporting & Performance Tracking

Generate client service metrics and reports for leadership review.
Assist in tracking client satisfaction and identifying improvement opportunities.

Required Qualifications

Bachelor’s degree in Business Administration, Communications, or related field.
2–4 years of experience in client services, account coordination, or administrative support.
Strong organizational, communication, and interpersonal skills.
Proficiency in Microsoft Office Suite and CRM or client tracking systems.
Ability to handle confidential client information with discretion.

Preferred Qualifications

Experience supporting clients in government contracting or defense-related programs.
Familiarity with onboarding and client service processes in professional services.
Experience generating client reports and service analytics.

Core Competencies

Integrity & Confidentiality
Attention to Detail
Analytical Thinking
Interpersonal Communication
Organizational Skills
Adaptability & Initiative

Work Environment

Professional office environment (or hybrid/remote if applicable).
May require occasional travel.
Must be eligible to work in the United States.
Ability to obtain and maintain security clearance may be required.

Compensation & Benefits

Defense Holdings, Inc. (DHi) offers a competitive compensation package including:

Competitive base salary (commensurate with experience)
Medical, Dental, and Vision Insurance
401(k) with company match
Paid Time Off (PTO) and Holidays
Life and Disability Insurance
Professional development opportunities

Equal Opportunity Employer Statement

Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.