Client Services Coordinator

Senior Helpers is the nation's premier provider of in-home senior care, and the first national in-home care company to be recognized as a GREAT PLACE TO WORK 7 YEARS IN A ROW!  Senior Helpers culture is based on strong core values, recognition of achievements, and respect!

We are actively looking for a full time Client Services Coordinator, based in our Cleona office to support our clients in Lebanon, Dauphin and surrounding counties.   

Primary Responsibilities

• Responsible for Day 1 Intros of Caregivers to Clients in their homes


• Calls Clients after Day 1 to ensure appropriate fit and overall satisfaction, and remedies any concerns


• Responsible for 30/60/90 day follow-up with client (or their family) to ensure continued satisfaction of services


• Periodically performs reassessment of existing clients to determine if care plan needs to be adjusted due to changing conditions with the client’s mental and physical state


• Updates and Maintains Client Records for all Client Services related activities


• When in the office, takes service inquiry calls and assists in scheduling assessments for prospective clients


• Works with the Care Manager on any client satisfaction issues through remediation


• Perform on-call duties as assigned by the Care Manager


• Other duties as assigned. 

Qualifications

• College degree preferred with one year of related work experience in the Home Care Industry, or  5 years relevant work experience in the Home Care Industry. 


• Minimum of 6 months experience in a customer service role.


• Must be willing to drive to client’s homes as needed within the territory (Lebanon and Dauphin counties, and West Berks and West Schuykill counties).


• Must have excellent phone skills and follow-up skills with prospects, clients and client families


• Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment


• Proactive problem prevention and issue resolution leadership ability


• Proficiency in Microsoft Word, Excel, Internet, and Outlook required


• Ability to learn other software programs quickly


• Ability to work independently and as part of a team

Benefits:

• Starting Salary of $45,000 


• Bi-weekly performance based bonus (potential of up to $3,250 per year on top of salary!)


• Commission potential


• Eligible for Medical, Dental, Life Insurance, Short Term Disability Insurance and more after 30 days


• 2 weeks paid vacation + 8 paid company holidays


• On-Call Pay