Client Services Coordinator

WHO WE ARE:

SAGE-SF is a premier 24-hour emergency and specialty referral center located in the beautiful Bay Area. Known for our commitment to compassionate care and innovative treatments, we proudly offer a range of specialized services, including surgery, internal medicine, cardiology, oncology, and more. Our hospital is equipped with state-of-the-art technology, including MRI, CT, fluoroscopy, and digital radiography, allowing us to provide groundbreaking treatments and exceptional patient outcomes. 

At SAGE-SF, we pride ourselves on fostering a supportive, inclusive environment where collaboration, respect, and kindness are at the heart of everything we do. We value every team member and their contributions, striving to create a space where people feel inspired, supported, and excited to grow their careers. 

WHY JOIN OUR CLIENT SERVICES TEAM?

• Impactful Work: Be the first point of contact for pet owners in need, offering support and guidance during crucial moments. 

• Dynamic Environment: Engage with a variety of cases daily, ensuring every day is unique and rewarding. 

• Teamwork and Collaboration: Work alongside passionate veterinary professionals dedicated to providing the best possible care. 

• Professional Growth: Opportunities for training and mentorship to develop your skills and advance your career. 

• Supportive Culture: Join a team that prioritizes mental wellness and combats compassion fatigue through a focus on positivity and mutual support. 

WHAT TO EXPECT: 

• Friendly, Inclusive Culture: Teamwork rooted in mutual respect, kindness, and a shared commitment to our mission. 

• Comprehensive Training and Mentorship: You’ll receive hands-on support from experienced staff to ensure you’re confident in your role. 

• Career Development Opportunities: We encourage professional growth through ongoing education, certifications, and career advancement. 

• Innovative Thinking: Your ideas and feedback matter. We embrace change and continuously evolve to meet our clients’ needs. 

• Focus on Well-Being: We recognize the challenges of veterinary work and prioritize creating an environment where team members feel valued and supported. 

MORE ABOUT YOU:

• You have at least one year of experience in a client services role, preferably in a veterinary or medical setting. 

• You are a friendly, empathetic, and dependable team player who genuinely cares about helping clients and supporting your colleagues. 

• You excel at managing multiple tasks in a high-pressure environment while maintaining a calm, compassionate demeanor. 

• You’re passionate about creating a positive client experience and building trust with pet owners. 

• You value teamwork and contribute to a collaborative, uplifting culture where everyone is focused on achieving shared goals. 

WHAT WE CAN OFFER YOU: 
A welcoming, inclusive workplace where your contributions are valued and celebrated including: 

• Competitive hourly rate ranging $26-$30 (includes additional $5.50/hr for hours worked between 6pm and 6am)
• 401(k) with company match.
• Tuition reimbursement for continuing education and career development
• Paid licensing fees and membership dues for professional organizations.
• Discounts on pet care services, medications, and products.

• Comprehensive health, dental, and vision insurance.
• Mental health support, including Employee Assistance Programs (EAPs).
• Onsite therapy or wellness sessions for staff.  (Not all locations)

• Bring-your-pet-to-work policy.
• 50% discount on ER/Specialty veterinary care

• Flexible schedules with 4-day workweeks. (4/10 hour shifts) 
• Competitive PTO plan

• Paid continuing education opportunities and conferences.
• With over 150 hospital and clinics in North America, career advancement has no limits

• Team-building events, retreats, or outings.
• Monthly staff recognition programs with rewards.
• Access to a well-equipped break room with snacks and drinks.
• Regular staff meetings to encourage communication and collaboration.
• Birthday celebrations and work anniversaries.