Client Services Coordinator - Domestic Violence Resource Center

Join Our
Team at SARC!

Are you
passionate about creating a safer, more supportive community? SARC (The Sexual
Assault/Spouse Abuse Resource Center) is seeking dedicated individuals to join
us in our mission to be Harford County’s lifeline for victims and survivors of
domestic violence, sexual violence, child abuse, and stalking.

About
SARC:

Established
in 1978 through grassroots efforts, SARC has been at the forefront of providing
essential services and support to those in need. From our humble beginnings, we’ve
evolved into a comprehensive resource center offering shelter, advocacy, legal
support, community outreach, and education services. At SARC, we believe in
fostering an environment of trust, respect, and inclusivity, regardless of
race, creed, gender, marital status, sexual orientation, or economic
circumstances.

About the
Role:

As a Client
Services Coordinator, you will be responsible for providing direct crisis
services to SARC clients and administering the Human Trafficking and Lethality
Program under the supervision of the Counseling and Client Services Director.
This role includes ongoing support, case management, and advocacy to survivors
of domestic violence, sexual assault, and human trafficking. Services are survivor-centered
and trauma-informed.

Responsibilities
Include:

·       Oversee the operations of SARC’s
Human Trafficking Program, including administrative tasks, developing
procedures, and direct case management.

·       Conduct client needs assessments and provide
crisis intervention, safety planning, advocacy, referrals, and follow-up.

·       Assist in goal planning to support
autonomy and self-sufficiency.

·       Provide 24-hour helpline coverage and
respond to on-call needs for the lethality project, trafficking program, and hospital
accompaniment.

·       Maintain partnerships with
stakeholders and agencies in Harford County.

·       Serve as point of contact for law enforcement
and partners in lethality and trafficking cases.

·       Maintain and manage human trafficking-specific
referrals resources.

·       Accompany and advocate for clients
during medical care, forensic exams, law enforcement interactions, and legal
proceedings.

·       Assist clients in obtaining housing,
benefits, financial assistance, health care, education, mental health services,
and more.

·       Collaborate with community educators
for outreach and training on trafficking an lethality.

·       Strengthen partnerships with
organizations focused on housing, education, and workforce development for
survivors.

·       Maintain accurate client records in
the ETO database.

·       Attend coalition and collaborative
meetings as assigned.

·       Develop monthly on-call schedules and
submit to the Program Director.

·       Participate in regular case reviews
with the Clinical Director.

·       Perform other duties as assigned.

Supervisory
Responsibilities:

Supervises Client
Services Advocates and Hospital Companions. Responsibilities include planning,
assigning, and directing work; performance appraisal; addressing concerns and
resolving problems, in collaboration with the Program Director.

Schedule:

Monday-Friday,
typical business hours with some overnight on-call coverage expected.

Salary:

$62,000 to $65,000
per year, depending on experience.

Requirements

Requirements
for Consideration:

·       Bachelor’s Degree in Psychology, Social
Work, or related field with at least 2 years; experience, or Master’s Degree in
a related field.

·       Knowledge of psychosocial services
and case management practices.

·       Ability to work on-call and under
time pressure.

·       Adherence to professional laws,
ethics, and procedures.

·       Completion of SARC’s 30-hour Basic
Crisis Response training within three months of hire.

·       Completion of Sex Trafficking
training.

·       Valid driver’s license.

Preferred
Experience:

·       At
least 2 years of supervisory experience are preferred.

·       Experience
in crisis intervention and trauma-informed services.

Necessary
Skills:

·       Strong emotional maturity and independent
decision-making.

·       Excellent listening and communication
skills.

·       Strong organizational and analytical reasoning
abilities.

Benefits

What We
Offer You:

·       11 paid holidays, plus 2 floating
holidays for full-time employees; 1 floating holiday for part-time.

·       Up to 112 hours of vacation time in
the first year (based on schedule).

·       Up to 96 hours of sick leave annually
(based on schedule).

·       Choice of three health plans, with
generous employer HSA contributions.

·       100% employer-paid premiums for
standard individual health coverage.

·       Dental, vision, voluntary life, and
AD&D coverage.

·       Employer-paid parking pass for added
convenience.

These
benefits are designed to support your well-being and ensure you have the
resources you need to thrive both personally and professionally.