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Client Services Coordinator For a Home Care Agency in Dana Point, California (Home Care)

icon building Company : Healthy At Home Caregivers
icon briefcase Job Type : Full Time
icon geo-alt Usa

Number of Applicants

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000+

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Job Description - Client Services Coordinator For a Home Care Agency in Dana Point, California (Home Care)





Description

 

Description

  • Answer potential client inquiries, perform in home assessments and conduct home visits to existing clients to ensure excellent care is provided and needs are met.
  • Responsible for creating and updating care plan for clients. Coordinating with caregivers and family members while anticipating needs, solving challenges and addressing concerns that may arise between clients and caregivers.
  • Work closely with our scheduling coordinator in maintaining client schedules to ensure the client and caregiver are matched based on preferences & qualifications.
  • Assist with introductions and training for family members and clients as well as caregivers.
  • Follow all office communication and documentation protocols and maintain confidentiality of all information pertaining to clients and employees.
  • Phone support.
  • Perform ad hoc tasks that may be assigned.
  • Reach out to facilities, doctor’s office, senior center etc. to establish referral sources.



Requirements

 

Requirements

  • High School graduate or equivalent. Bachelor’s degree preferred.
  • Minimum of one to three years of experience in a similar position strongly preferred.
  • Positive, outgoing, detail oriented, must have strong organizational skills and ability to build strong relationships with clients and caregivers.
  • Exceptional customer service, ability to problem solve and work in challenging situations and communicate effectively with concerned parties.
  • Ability to communicate clearly, both orally and in writing.
  • Knowledge of WellSky system preferred.
  • Willingness to spend extended periods in the field with driving as a requirement.
  • Ability to pass background checks, possess 2 valid ID’s (passport, driver’s license, or social security card), complete home care aide registration

Salary Description

22-25

Original job Client Services Coordinator For a Home Care Agency in Dana Point, California (Home Care) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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