Client Services Manager

Client Services Manager  

Wouldn't it be great to build your career at a growing company, recognized 5 years in a row from 2019 - 2024 as the winner of Best Places to Work in Collections? At Credit Control, we know without a doubt that our driven, dedicated Team Members are the foundation of our success.  Employees are rewarded with excellent benefits, competitive compensation, and opportunities for growth.

• Responsible for selecting, training, developing, and managing the performance of direct reports in area of specialty; and mentoring, coordinating, planning, and providing directions for workgroup(s) in accordance with the organization’s policies and applicable procedures
  
  


• Support the Client Services Representatives, Leads, and Supervisors as they directly interface with clients
  
  


• Prepare for and lead Client Meetings
  
  


• Prepare for and lead internal Change Management Meetings
  
  


• Support the Team as they prepare daily reports and remittances
  
  


• Ensure the Team is diligent about their duties
  
  


• Support Director of Client Services in preparing for new client onboarding
  
  


• Attend touch-base calls with client contacts as a measure toward superior client satisfaction
  
  


• Serve as point of escalation for client concerns
  
  


• Work with management on Client Services initiatives

• High School diploma or equivalent required
  
  


• Bachelor’s degree preferred
  
  


• 3-5 years management experience (overseeing professional staff)
  
  


• Must have proficiency with various software applications programs including email messaging, Microsoft Word, and Excel
  
  


• Excellent time management and organizational skills
  
  


• Excellent oral and written communication skills
  
  


• Excellent coaching/leadership skills
  
  


• Ability to motivate professional staff
  
  


• Ability to present high-level client contacts
  
  


• Ability to work overtime as needed
  
  


• Knowledge of changing technology

Benefits

• Medical/Dental/Vision

• Life Insurance

• Paid Time Off

• Paid Vacation Time

• Paid Holidays

• Paid Bereavement

• 401k with Company Match

• Annual Retention Bonus

• Professional Development Grant Program

• Employee Assistance Program

• Ongoing Contests & Prizes

• Annual Company Events

• Company Referral Program

• ADP Lifemart Employee Discounts

Schedule:

• Full-time, on-site

• Monday-Friday

• Day shift

• No weekends