Client Services Manager

Description

 Client Services Manager

Job Title: Client Services Manager

Reports To: Client Services Director

Supervises: Client Services Coordinators, Homemakers, Personal Care Aides, Chore Worker

Job Classification: Full-Time, Professional Staff Member; 40 hours/week; Exempt

Salary Range: $45,760-$65,894

Job Summary: Responsible for maintaining operations of the in-home services at Licking County Aging Partners (LCAP). This position is an integral part of the overall leadership team with responsibility for day-to-day management of operations and assisting the director with execution of the organizational goals and strategic objectives. Provide training in health-related areas for direct care staff. Prepare reports and data tracking. Assist other staff and clients as needed. Implement plans of correction as assigned. Help prepare for surveys, audits, and reviews as necessary.

Personal & Professional Attributes: Demonstrate sensitivity, empathy and understanding of the needs of older, impoverished, and developmentally disabled individuals, display common sense and good judgment, and actively promote LCAP to the public. Uphold the highest level of confidentiality, honesty and integrity, and always represent the organization in a positive and professional manner.

Core Technology Competencies: Demonstrate working knowledge of computer operations, standard office equipment (copiers, faxes, etc.) and must be able to utilize all Microsoft Office services. 

Essential Duties:

• Supervise a team composed of direct care and office staff.
• Ensure compliance with all Federal, State and program regulations.
• Complete ongoing performance evaluations for supervised staff. 
• Oversee scheduling of all in-home staff.
• Maintain required training for in-home staff.
• Ensure homemaking and personal care staff meet on-going education requirements.
• Ensure homemaking and personal care staff are continuously adhering to regulations and rules governing the operations.
• Implement ongoing efficiency in all services provided.
• Model high performance standards characterized by integrity, and to earn trust and respect of others by coaching, inspiring, and empowering teams of people to achieve strategic objectives.
• Build and maintain excellent relationships internally and externally.
• Hire staff and work to ensure all staff perform duties according to established policies and procedures. 
• Develop internal and external communications with tact, finesse, and confidentiality according to LCAP policies and procedures. 
• Perform other related duties as needed or as assigned.

Physical Demands and Work Environment: The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Work is performed primarily in an office environment where climate and noise levels are controlled. No known hazards exist.  
• The physical demands of this position include frequent sitting, standing, walking, lifting and/or carrying, talking, hearing, visual ability, and mental and emotional demands.
• This position is subject to pre-employment background and substance abuse testing.     

Benefits Offered: Medical, Dental, Vision, Company paid Life & Long-term Disability insurance, 403B Retirement Plan (with 6% agency contribution bi-weekly after 1 year of service, no match required), 12 Paid holidays, Generous Paid Time off (PTO) accrual, and more.

Requirements

General Requirements: Commitment and desire to provide excellent service to all clients and aging community members. Maintain predictable and regular attendance, work stated hours, communicate, comprehend, and follow policies and procedures and develop and maintain positive working relationships with all staff. Must be able to satisfactorily perform all the job responsibilities and meet the physical requirements of that same job title. All employees must possess and maintain a valid Ohio Driver’s License, as well as the minimum auto insurance coverage for Ohio (must be able to provide proof upon request).

Minimum Education and Experience Requirements:

• Licensed Practical Nurse (LPN) with active and unrestricted license preferred.
• Associate’s degree in nursing, human services or a related field or five years’ experience providing home and community-based services. 
• Excellent written and verbal communication skills.
• Proven leadership skills. 
• CPR certification or willing to complete within 90 days of hire
• Experience evaluating and coordinating health or social services within home and community-based settings.
• Knowledge of local resources and programs available to maintain the health and welfare of older adults.
• Knowledge of current issues related to caregiving.