Client Services Manager

Position Summary:

As the Client Services Manager, you are the primary provider of all client consultations, ensuring each individual receives expert education, tailored treatment planning, and a seamless introduction into our service offerings. You'll work directly with the Clinic Director to deliver exceptional care and drive performance. This role plays a key part in meeting clinic sales goals, enhancing team motivation, and ensuring consistent, high-quality service across all client touch points.

Education and Experience:

• 2+ years of sales experience with a proven track record


• Advanced Aesthetics license required

Responsibilities as CSM:

• Develop, maintain and implement the practice of strategic goals and objectives


• Conduct sales consultations including LHR, Skin Profiles, CoolSculpting and Tattoo Removal


• Oversee individual and clinic sales reporting along with your Clinic Director


• Write weekly motivational sales updates to the team


• Perform outreach and follow ups using text campaigns 


• Identify training opportunities and needs to communicate with Clinic Director


• Ensure overall customer service satisfaction


• Maintain an understanding of all products and services offered by NIMA


• Attend and participate in weekly/monthly team meetings


• Conduct targeted outreach via text campaigns and follow ups
  


• Educate clients on membership balances and rewards points


• Ensure exceptional service and follow through on client concerns
  
  

Essential Skills and Abilities:

• Leadership skills


• Strong communication skills, oral and written


• Proficient in MS Word, Excel, and all Google Drive functions/applications


• Ability to set a consistent positive and motivating tone with team members


• Customer service oriented with quality care focus


• Effective organizational skills with attention to detail


• Ability to manage multiple projects simultaneously and complete in a timely manner


• Present a highly professional image


• Ability to build client relations

Schedule:

• Full Time


• Schedule must be flexible with some evening and Saturday availability

Compensation and Benefits:

• Hourly based on experience + commission


• 401K


• Health Care Benefits


• Employee discounted treatments and products