Client Services Manager

Senior Helpers of North Georgia is looking to hire a Client Services Director. The Client Services Manager (CSM) will have the overall responsibility of managing and developing client services for Senior Helpers of North Georgia within the franchise territory. This includes converting leads, retention of clients, and managing the growth of hours from current clients. Also responsible for overseeing and managing the Caregivers.

Position Organization: Reports to: Business Development Director and/or Owner

Job Duties:

• Management of Caregivers, including performance improvement, development and implementation of client services programs in collaboration with the DO or Owner


• Has a regular communication process for new clients that may include caregiver introductions, first day of service calls, and visit(s) within the first 30 to 90 days of service


• Ensures that clients and their families are satisfied with the Senior Helpers services, including online reviews, and works to find solutions with the appropriate employees and/or family members, as needed


• Visits clients on a systematic basis to assess the quality of services as well as the client and family satisfaction. Spends approximately two to three days out of the office reassessing clients and managing client visits in the hospital, rehabs, facilities, etc.


• Adapts and communicates the client care plans as needed


• Communicates with scheduler or Care Team Manager if caregivers need to be changed   


• Generates internal growth each month consistent with company goals


• Completes assessments and reassessments using LIFE Profile


• Updates the client retention dashboard on a weekly basis and creates a plan for replacing lost hours and proactive care management weekly


• Takes service inquiry calls and follows up with leads to meet client conversion targets 


• Seeks opportunities to enhance seniors’ quality of life through various service offerings


• Other duties as assigned

Examples of Qualifications: 

• Three years of related work experience strongly preferred 


• Minimum of one year experience working with clients and employees


• Previous industry experience preferred 


• Must have exceptional organizational skills, attention to detail, and the ability to prioritize in a changing environment


• Must have excellent verbal communication skills and follow-up skills with prospects, clients, client families, and referral sources


• Ability to quickly build rapport


• Creative and innovative problem-solving abilities


• Proactively prevent and resolve issues


• Ability to visit client homes in the assigned territory 


• Proficiency in Microsoft Word, Excel, Internet, and Outlook required


• Ability to learn other software programs quickly


• Ability to work independently and as part of a team

Examples of Job Benefits:

• Dental Insurance


• Vision Insurance


• Short team & Long-term Disability


• Life Insurance


• Pay On Demand     


• Bonus structure

Why Work for Senior Helpers?

• Great Place to Work® Certified


• Autonomy—We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging


• Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony

About Senior Helpers of North Georgia:

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local news.