Client Services Manager (Developmental Role)

Objective:           The Client Services Manager will work with the Owner to manage and develop all client services for Senior Helpers within the franchise territory. This is an hourly position. This is a developmental role potentially leading to internal growth and upward mobility

Reports to:       Owner

Primary Responsibilities (including, but not limited to):

• Confirms that clients and their families are satisfied with the Senior Helpers services, and communicates findings to the Owner 


• Distribution and administration of the client newsletter


• Coordinates client activities such as field trips and in-home activities, and oversees the lending library 


• Takes service inquiry calls and follows up with leads to meet revenue goals


• Seeks opportunities to up-sell and promote added hours through sale of gift certificates and other offerings


• Supports the Owner in generating up to 20% internal growth each month


• Has a regular communication process for new clients


• Introduces caregivers to clients


• Visits clients as directed by the Owner


• Responsible for sending out client birthday cards


• Must be willing to accept an occasional care shift as demand requires


• Some week end duties may be required


• Other duties as assigned.

This job description may be modified at any time by the franchisee. Other duties and responsibilities as may be assigned by the franchisee or OD.

Qualifications

• Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment


• Must have excellent phone skills and follow-up skills with prospects, clients and client families


• Proactive problem prevention and issue resolution leadership ability


• Minimum of six months experience in a customer service role