Client Services Manager - Employee Health & Benefits

Company:

Marsh McLennan Agency

Description:

About Marsh McLennan Agency Midwest 
Marsh McLennan Agency’s Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment.

A day in the life.

As our Client Services Manager on the Employee Health & Benefits team, you’ll lead and inspire a service team to deliver exceptional client service. You’ll help team members find creative and efficient solutions, coach producers and account executives on developing and maintaining productive working relationships with service team members, and drive consistent execution of our client service platform. You’ll also play a key role in setting team goals, supporting projects to improve operations, and fostering a collaborative and innovative team environment.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• 3+ years of experience as an Account Manager or in a similar role within mid-market Employee Benefits at an insurance brokerage
• Proven experience in people management, with a strong ability to onboard new colleagues, deliver consistent feedback and support professional growth
• Strong ability to lead and develop a team to deliver outstanding client service
• Experience working with client service platforms and driving process improvements
• Excellent communication and coaching skills to build productive relationships internally and externally

These additional qualifications are a plus, but not required to apply:

• Life & Health license preferred, or the ability to obtain upon hire
• BA/BS in business, management, or related field
• GBA, CEBS, VBS or other professional insurance designation related to Benefits

We know there are excellent candidates who might not check all these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

A Great Place to Work. A Great Place to Perk.

Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include:

• Medical, dental, vision, 401K benefits and more
• The flexibility to work at home or an office, based on your discretion and schedule
• Start with 20 days of paid time off
• A paid day off to volunteer and company-organized volunteer events
• Up to $1,000 per year in matching charitable donations
• Up to $750 per year in wellness rewards
• All the nitro cold brew coffee and sparkling water you can drink
• A company-wide mentality that you can never appreciate your co-workers too much

Who You Are is Who We Are

MMA Midwest has created an award-winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://www.flipsnack.com/BB9CD8DD75E/limitless-opportunities

Follow us on social media to meet our colleagues and see what makes us tick:

• https://www.instagram.com/lifeatmma_midwest/
• https://www.facebook.com/MMAMidwest
• https://x.com/MarshMMAMidwest
• https://www.linkedin.com/company/marsh-mclennan-agency 

#MMAMW

#LI-Hybrid

The applicable base salary range for this role is $92,400 to $172,100.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.