Client Services Manager, Home Health

If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA at Inspira Health believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

Client Services Manager Responsibilities:

• Deliver exceptional customer service and ensure the highest quality of home care for clients.


• Oversee and coordinate client services, including resolving urgent scheduling and service issues.


• Manage the after-hours client caseload across four locations, ensuring continuity and quality of care.


• Cultivate strong, long-term relationships with clients, referral partners, payors, and community organizations.


• Foster clear and consistent communication with internal team members to support collaboration and service excellence.


• Ensure effective fiscal management of assigned caseloads by tracking and analyzing key performance metrics such as admission rates, Medicare percentages, and referral rejection reasons.


• Collaborate closely with Clinical Managers to provide guidance, oversight, and support to field staff.

Qualifications for a Client Services Manager:

• Bachelor degree is preferred, Associates at minimum.


• Prior knowledge of/experience with Medicare and OASIS a plus


• Prior medical office or home care experience preferred


• Prior supervisory experience a plus


• Demonstrated record of successfully taking on increased responsibility (goal achievement)


• Ambition to grow and advance beyond current position


• Strong computer skills required (electronic medical record)


• Excellent communication and interpersonal skills