Client Services Office Coordinator

The Pediatric Movement Center (PMC) is a therapist-owned small business with locations in Hagerstown, MD and Frederick, MD. We are a community-focused outpatient clinic providing physical therapy, occupational therapy, speech therapy, nutrition therapy, developmental classes, and community events to children up to 21 years of age.

PMC is proud of its exceptional staff whose hard work and dedication have resulted in numerous awards, nominations, and recognition including: The Hub City Business Competition, Winner of The Hotlist, Best Medical Specialist, and Best Attraction for Kids—to name just a few! PMC has a 4.5+ star rating from our clients on all media platforms.

At PMC we know our staff works hard. We believe that this hard work should be rewarded! As such, PMC believes strongly in supporting our staff and provides the following comprehensive benefit package:

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  Wage Range: $18–$26/hour (based on experience)

  
  


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  Paid Time Off: Up to 5.54 hrs earned bi-weekly

  
  


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  Holiday Pay: Up to 10 paid holidays

  
  


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  Free CEU: Free courses offered + reimbursement on approved coursework

  
  


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  Retirement: Employer contribution to IRA

  
  


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  Health Insurance: Individual Coverage Health Reimbursement Arrangement (ICHRA)

  
  


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  Life Insurance: Employer-paid life insurance (30 hours/wk+)

  
  


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  Employee Assistance Program: Employer-paid program

  
  


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  Employee Discounts: Discounts on PMC classes, activities, and events

  
  


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  Company Events: Employer-sponsored events for our staff (and their families) to enjoy!

  
  

"The leadership and team at PMC genuinely care about you as a person. I’ve never felt more supported in my career, and I love knowing I get to make a difference in families’ lives every day."

– Meghan T

"PMC feels like a family. Everyone encourages each other, and the positive energy in the clinic is contagious."

– Rachel A

"I’m proud to be part of a company that values teamwork, growth, and compassion. It’s so rewarding to come to work every day."

– Jessica T

The Client Services Coordinator is the first point of contact for patients and families at our Hagerstown clinic. This role is essential in ensuring smooth daily operations and providing exceptional customer service to our clients. The Coordinator manages appointment scheduling, answers inquiries, supports clinic staff, and helps maintain an organized and welcoming environment.

The ideal candidate is detail-oriented, friendly, professional, and thrives in a fast-paced setting.

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  Serve as the first point of contact for client inquiries in person, by phone, and email.

  
  


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  Schedule appointments for patients and therapists based on requested services.

  
  


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  Provide information about PMC’s programs, including KidMotion and Wellness offerings.

  
  


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  Collect patient co-pays and account payments.

  
  


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  Ensure lobby and office areas are clean, organized, and inviting at all times.

  
  

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  Maintain accurate patient records and update account information.

  
  


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  Fax, scan, and file patient documents.

  
  


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  Enter patient notes into medical records system.

  
  


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  Monitor office and medical supplies, ensuring inventory is stocked.

  
  

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  Work closely with the Client Services Manager to analyze OMS data and track clinic performance metrics.

  
  


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  Participate in weekly goal-setting and progress reviews with the Client Services Manager.

  
  

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  High school diploma or equivalent required.

  
  


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  1+ year of customer service experience (medical office preferred).

  
  


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  Familiarity with medical terminology is a plus.

  
  


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  Strong computer skills and ability to learn new systems quickly.

  
  


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  Excellent verbal and written communication skills.

  
  


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  Organized, self-motivated, and able to manage a busy workload with accuracy.

  
  


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  Positive, team-oriented attitude.

  
  

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  Job Type: Full-time (up to 40 hours/week)

  
  


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  Schedule: To be determined upon hire (may include evening or occasional weekend coverage).

  
  


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  Work Location: Hagerstown, MD clinic

  
  


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  Compensation: $18–$26/hour (based on experience)

  
  


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  Benefits: Eligible for health, dental, vision, retirement plan, paid time off, and more.