1. Working with key stakeholders, acts as subject matter and technical expert, identifies and resolves complex operational issues. Leads internal control framework improvements and formulates strategic recommendations.
2. Serves as an escalation contact, creates, builds, and maintains relationships with internal partners, external vendors and managers.
3. Proactively anticipates operational issues and leads process enhancement initiatives.
4. Maintains communication with internal and external partners to resolve process and reconciliation issues. Oversees the research and implements complex process improvements.
5. Oversees operational workflow tracking, performs incident analysis. Evaluates and enhances workflows.
6. Participates in special projects and performs other duties as assigned.
Qualifications
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
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