Client Services Program Specialist

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Position Title: Client Services Program Specialist 
Business Title: Program Specialist 
Entity: Consumer Products Services Division
Department: CPS
Location: Woonsocket, RI
FLSA: Non-Exempt

Hours Worked: Full time, Hybrid. Monday/Friday remote, Tuesday-Thursday in office in Woonsocket, RI 

However, must be flexible to meet the needs of the client and complete other projects as assigned.

Position Summary
The Client Services Program Specialist is responsible for…

Lead the program change and understand the program requirements.
Clearly understanding account priorities and initiatives by using project plan to achieve.
Regular review of progress internally and have regular review with clients on the progress.
Handle the program changes in a holistic approach to consider every detail and clarify with Operations if needed, then work with processes and assess the success of implementation
Ensure program instruction is written in clear, simple and executable manner
Daily or weekly service delivery monitoring, check daily on problem areas. Active management with lab for resolution
Regular calls, discussions and meetings with Account Management; Sharing presentations, meeting notes and key messages. Involving Technical Consultants, engagement with the client when necessary.
Utilize BV systems as tools to monitor program KPIs (e.g. OneSource, Tableau Reporting) and prepare a standardized summary for client upon request.
Build strong relationships with Operations team in Buffalo, NY by direct phone calls and engagement.
Continuously simplifying and improving program documentation.

Skills & Proficiencies

Responsible for managing & tracking products to be tested by Bureau Veritas’ Buffalo NY laboratory, and will be responsible for an annual product review to determine which items are in-scope for testing.
Responsible for communicating with retailer’s Distribution Centers (DCs) to have products pulled from the distribution centers and sent to the testing lab.
Responsible for reviewing laboratory test reports and managing testing deviations (failures). Deviations will need to be investigated to determine root cause and may require communication with product vendors, manufacturers, brokers, testing labs, and retail client QA/Merchandising/warehouse stakeholders.
Attend weekly meetings with the BV lab & retail client
Manage testing invoice process on a monthly basis
Other Tasks as needed / requested by Bureau Veritas Buffalo, NY team and/or client

Education And Experience

Bachelors degree required
Minimum of three years working experience in total – with experience in program management in consumer product testing, quality assurance, process/quality engineering or design for manufacturability

An equivalent combination of education and experience may be accepted in lieu of the above.

Compensation Range: $37-$41 an hour (e.g., the job posting is not necessarily reflective of actual compensation that may be earned, and actual compensation is subject to variation due to such factors as locations, education, experience, and skillset).

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