Client Services Project Manager

The primary role of the Client Services Project Manager is to successfully manage individual Client relationships and projects on behalf of the Client and Quad. 

KEY RESPONSIBILITIES

• Act as the primary day-to-day contact with Clients

• Possess in-depth understanding of Client’s business objectives 

• Develop and manage client’s project timelines and task lists

• Ability to understand and identify opportunities for continued growth

• Manage overseeing on and offsite workflows to ensure marketing business goes uninterrupted 

• and the transition remains smooth

• Understand and manage the execution of tasks to achieve Client’s marketing goals 

• Display positivity in all engagements with others (at all levels), demonstrating Quad culture and values

• Manage complex projects simultaneously

• Meet tight deadlines within established budgets 

• Identify process challenges and work with leadership to solve 

• Attend regular planning meetings and provide detailed written confirmation/report 

• Work effectively to manage work across internal business units

• Build and maintain client relationships with low-and-mid level management. 

• Ensure client is satisfied with performance of our Client Services Team and level of service. 

• Keep management informed regularly of events/issues that could impact client relationship.

• Ensure team adheres to established processes and procedures to insure timely and accurate delivery of Client’s services. Escalate to management if necessary.

• Evaluate and monitor the quality and performance of all services provided to the Client(s) by Quad.

JOB REQUIREMENTS

Appropriate education and/or experience may be substituted on an equivalent basis

Education: Bachelor’s degree in advertising, communication, marketing or related field required. 

Experience: Minimum 3-5 years of experience including: retail marketing, corporate marketing department and advertising agency. 

Knowledge, Skills & Abilities: 

• Strong background with project management concepts, methodologies and tools

• Strong organizational skills with attention to detail

• Ability to inform staff on project objectives.

• Understanding of marketing strategy 

• Knowledge of customer services, sales, retail structure, operations, account service/sales management, best practices and proven ability to communicate and implement.

• Ability to respond quickly and effectively to clients' needs and issues.

• Strong written and verbal communication and interpersonal skills.

• Ability to understand and communicate issues verbally and in writing to clients, associates and management. 

• Ability to understand and manage the execution of tasks to achieve Client’s marketing goals.

• Ability to handle many issues, items and functions at one time and deal rapidly with multiple items in prioritized sequence.

• Ability to set and prioritize goals and achieve them as scheduled.

• Demonstrate flexibility to adjust to rapidly changing requirements and schedules.

• Demonstrate an analytical approach to problem solving.

• Demonstrate the ability to act on own initiative.

• Ability and willingness to take direction from superiors.

• Ability and willingness to seek suggestions from peers and employees.

• Ability and willingness to build and maintain positive relationships quickly.

• Experience with MS Word, MS Excel, MS PowerPoint and Outlook.

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