Client Services Representative

Description

Overview:

The Client Services Representative  plays a vital role in ensuring client satisfaction and fostering strong relationships with clients. This position requires a proactive approach to address client needs, resolve issues promptly, and provide exceptional service throughout the process. The ideal candidate will possess excellent communication skills, a keen attention to detail, and a thorough understanding of warranty processes. 

Responsibilities:

• Coordinate home key release meetings with construction and client experience teams. 
• Provide a thorough orientation to the home, the systems, key maintenance considerations, and the communication portal.
• Serve as the primary point of contact for clients, ensuring clear and consistent communication throughout the warranty process.
• Evaluate repair requests to determine the best course of action and whether the repair is a warrantable item. 
• Address and resolve client concerns and complaints in a timely and professional manner with regular follow up.
• Collaborate with construction teams, subcontractors, and suppliers to ensure projects are completed according to specifications and timelines.
• Maintain accurate records of client interactions, project details, and any changes or updates to plans.
• Process necessary documentation to ensure subcontractors, trades, and suppliers are charged appropriately for repairs.
• Conduct site visits and inspections to ensure quality standards are met and client expectations are exceeded.
• Provide clients with information and guidance on the process, including timelines, materials, and maintenance.
• Gather client feedback to identify areas for improvement and enhance overall customer satisfaction.

Requirements

• At least 2 - 3 years of experience in client services or construction within the homebuilding or construction industry preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work collaboratively with diverse teams.
• Strong organizational and multitasking abilities.
• Basic construction knowledge
• Must have reliable transportation to transfer from site to site.
• Self-motivated, ability to work independently and be productive without immediate supervision, 
• Ability to work in all weather conditions, 
• Reliable, punctual, and professional
• Basic computer knowledge, 
• Willing to learn, take direction and be a team player.