Client Services Representative

Liberty Software is seeking a customer service champion and pharmacy professional with an aptitude for solving problems to join our Client Services team as a Client Services Representative. Our Client Services Representatives act as the “Voice of Liberty” to handle incoming questions and provide superior customer service. Often Liberty Software’s pharmacy customers need help with tough questions about insurance adjudication, pricing, compound setup, and issues that require troubleshooting.

Liberty Software caters to a variety of pharmacies’ needs and therefore is seeking an individual with a broad range of pharmacy knowledge. Liberty Software takes great pride in being set apart for its client relations and support and expects its Client Services Representatives to strive for stellar service and continuous improvement in every interaction.

Please note:

• This is an in-person position working out of our Grapevine, TX office.

Job Responsibilities Include (but are not necessarily limited to):

• Operate as the first point of contact for incoming calls and tickets from pharmacy clients


• Assist with and correct issues that pharmacy customers report


• Escalate calls appropriately to Technical Team or Account Management team when necessary


• Document each phone call and the actions performed in tracking software


• Provide unmatched customer service in every client interaction
  

Qualifications:

• At least two years of customer service experience required


• Three to five years of retail pharmacy/pharmacy technician or healthcare call center being preferred


• Certified Pharmacy Technician certification a plus


• Independent pharmacy knowledge a plus


• Professional and friendly demeanor is a must


• Demonstrated ability to communicate by phone and email to members at all levels of client organizations - including pharmacy owners, pharmacists, technicians, and clerks


• Proven ability to shift between multiple tasks as needed


• Strong attention to detail


• Strong written and documentation skills are necessary


• Excellent listening and critical thinking skills


• Experience using Liberty Software products (RXQ, BZQ) a plus


• Basic computer skills and comfort learning new software products


• After hours and Saturday shifts occasionally required
  

Liberty Software offers a comprehensive benefits package starting on a team member's first day:

• 100% paid medical and life Insurance for team members, with option to add dental and vision insurance coverage at no cost


• Option to enroll immediate family members available with Liberty contributing 50% of monthly premium


• Fully vested 401K matching on a pre- or post-tax basis


• Liberty-paid HSA contributions every paycheck


• Generous PTO plan and paid holidays


• Annual tuition reimbursement program and professional certification courses available


• Adoption expense reimbursement program


• Dependent Care FSA availability providing tax savings for qualifying child care expenses


• Counseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAP


• Fully-stocked breakroom

...and much more! Learn more about Liberty Software at www.libertysoftware.com

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