Client Services Representative (Pharmacy Technician)

Be the behind-the-scenes hero empowering pharmacies nationwide!

Are you ready to tackle tough challenges, guide pharmacy teams, and become the trusted problem-solver they count on every day? At Liberty Software, we proudly partner with client pharmacies across the country—helping them support their patients with powerful, user-friendly software. We’re excited to grow our team by hiring Client Service Representatives who deliver expert phone support—resolving complex questions about insurance adjudication, pricing, and software troubleshooting.

Pay Rate:  $20/hr - $23/hr

Please Note:
This is an in-person role based in our Grapevine, TX office

What You'll Do:

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  Serve as the primary contact for incoming calls and tickets from pharmacy clients

  
  


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  Diagnose and resolve customer issues efficiently

  
  


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  Escalate complex cases to Technical or Account Management teams when needed

  
  


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  Accurately document all interactions and actions in tracking software

  
  


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  Deliver exceptional customer service in every client engagement

  
  

Qualifications:

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  Minimum 2 years of customer service experience required

  
  


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  Healthcare call center or independent pharmacy experience preferred

  
  


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  Certified Pharmacy Technician (CPhT) certification is a plus but not required

  
  


• Professional, friendly, and patient demeanor essential


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  Excellent verbal and written communication skills, able to engage all client levels — from pharmacy owners to clerks

  
  


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  Strong multitasking, organizational, and time management skills

  
  


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  Detail-oriented with strong typing and documentation abilities

  
  


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  Excellent listening and critical thinking skills

  
  


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  Experience with Liberty Software products is a plus (please specify any prior experience)

  
  


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  Solid basic computer skills and proven ability to quickly master new software applications

  
  


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  Occasional after-hours and Saturday shifts required

  
  

Benefits Starting Day One:

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  100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost

  
  


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  Family coverage available with Liberty contributing 50% of the premium

  
  


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  Fully vested 401(k) with employer match 

  
  


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  Employer contributions to Health Savings Accounts (HSA)

  
  


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  Generous paid time off and paid holidays

  
  


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  Tuition reimbursement and continuing education support

  
  


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  Adoption expense reimbursement

  
  


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  Dependent Care Flexible Spending Account (FSA) for tax savings on childcare

  
  


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  Confidential counseling resources for mental health, financial planning, and more, via Optum EAP

  
  


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  Fully stocked breakroom

  
  

Think you’ve got what it takes to be the go-to problem solver? Let’s talk — Apply today!

 #ID1   #ZR