Client Services Specialist

Description

KP LLC is more than just a company. We have stood the test of time for over 90 years by combining our traditional services with the latest online technology. We continue to build on this foundation, growing our team with the same core values that made us who we are.    

We are looking for a Client Services Specialist to join our West Sacramento, CA team!

The Client Services Specialist is responsible for servicing our clients by planning, facilitating and coordinating all phases of service requirements while adhering to client specifications and KP guidelines.

Essential Duties and Responsibilities:

• Liaison between the Client, Sales, and Operations during all phases of a project’s life cycle.
• Manage client relationship including communications with client on current business issues.
• Gather client specifications for print, mail, fulfillment, and/or technology-based solutions.
• Coordinate with internal resources to achieve effective and timely production.
• Compare customer specifications to operational instructions, work orders and change orders.
• Ensure that all elements and necessary documents are accurate, complete.
• Work within an ISO-9001 Quality Management System; develop Correct Action Preventative Action (CAPA) solutions.
• Prepare and provide accurate reports and analytics to the client and/or sales and proactively.
• Maintain active, timely and effective communications between sales, operations, and the customer.
• Participate in meetings, business reviews and conference calls, follow-up on all customer and sales inquiries.
• Compiles reports and metrics as necessary.
• Schedule and coordinate with suppliers to ensure delivery dates are met.
• Other duties and responsibilities as assigned.

Requirements

• Associates degree (A.A) from two-year College; plus one to two years related experience.
• Combination of education and/or 2 years Customer Service experience.
• Experience in Print, with Mail and/or Fulfillment a plus!
• Basic knowledge of Microsoft Office products including Word, Excel and Outlook.
• Strong Customer service skills to proactively anticipate customers’ needs
• Commitment to exceeding customer expectation.
• Strong verbal, written and listening skills with ability to read, understand and follow SOP’s
• Work on multiple projects simultaneously.
• Use self-management skills to plan, organize and prioritize work.
• Microsoft Dynamics AX is an advantage!

KP offers a competitive wage, full benefits, and 401k plan with employer match, 11 Paid Company Holidays and Paid Time Off (PTO).