Client Services/Care Team Manager

Senior Helpers of Stillwater is hiring a Client Services/Care Team Manager. This position will have overall responsibility for managing and developing all client services as well as caregivers for Senior Helpers within the franchise territory. This includes meeting goals for retention of clients and managing the growth of hours from current clients. This is a salaried position.

Reports to: Owner

Salary Range: $55,000 - $60,000/year

Benefits include:

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  • 401k Plan
  
  
  • PTO
  
  
  • Car Allowance
  
  
  
  

Primary Responsibilities (including, but not limited to):

• Ensures that clients and their families are satisfied with the Senior Helpers services, and works to find solutions if needed with the appropriate employees and/or family members

• Visits all clients on a bi-monthly basis to assess the quality of services as well as the client and family satisfaction and happiness level. Spends 2-3 days out of the office re-assessing clients and managing client visits in the hospital, rehabs, facilities, etc.

• Reassesses clients via the Life Profile tool, working to increase care hours as needed.

• Has a regular communication process for new clients that includes caregiver introductions, first day of service calls, and a visit within the first 30 days of service

• Adapts the client care plans as needed

• Communicates with Staff RN to coordinate visits as necessary

• Coordinates client activities such as field trips, and in-home activities; also manages the lending library or directs client services coordinator to do same

• Communicates with scheduler if caregivers need to be changed

• Overall management of the caregivers, including development and implementation of caregiver training programs in collaboration with the Operations Director and implementation and dissemination of the Occurrence Policy

• Conduct bi-monthly site checks of each caregiver to ensure care plans are being implemented correctly, policies and procedures are adhered to, and all job duties are performed in a manner that is satisfactory and meets the Senior Helpers brand expectations

• Collaborates with the Operations Director to create morale building recognition programs for the caregivers such as Caregiver of the Month, acknowledgments of high-level performances, and training completions

• Reviews the daily logs and time sheets bi-weekly to ensure that each caregiver is following the care plan and that lost hours are identified

• Takes service inquiry calls and follows up with leads to meet revenue goals

• Represents Senior Helpers at networking events and contributes to the marketing face of the company in conjunction with the Owner.

• Other duties as assigned

Qualifications

• Previous industry experience required

• Must have exceptional organizational skills, attention to detail, and the ability to prioritize in a fast-moving environment

• Must have excellent verbal communication skills and follow-up skills with prospects, clients, and client families

• Ability to quickly build rapport with people of all cultures

• Creative, innovative, and problem-solving abilities necessary

• Proactive problem prevention and issue resolution leadership ability

• Ability to visit client homes in the assigned territory

• Bachelor's degree and three years of related work experience strongly preferred, including client management

• Proficiency in Microsoft Word, Excel, and Outlook required

• Ability to learn other software programs quickly

• Ability to work independently and as part of a team

Why Work for Senior Helpers of Stillwater

• Great Place to Work® Certified


• Autonomy—We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging.


• Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony.

About Senior Helpers of Stillwater:

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.