Client Site Director - Field Security

Global Guardian protects and delivers employees and families from political, environmental, and bad actor threats worldwide. We are a leading provider of emergency medical and security solutions for corporations and individuals. Our 24/7 Operations Centers in Charlotte, NC, and McLean, VA, identify, monitor, and respond to threats and emergencies with on-the-ground teams in over 100 countries. Our world-class professionals have extensive intelligence community experience, military special operations, and federal law enforcement. Founded over ten years ago by a Delta Force Sergeant Major and an Army Special Forces Colonel, we are a values-based organization focusing on a camaraderie, service, and excellence culture. We have managed crises in the worst environments in the world, and we know how to act fast to provide unmatched service for our clients. Global Guardian is an investor-backed, high-growth company that offers employees growth opportunities within the organization. 

Position Summary and Objective:

The Client Site Director — Field Security plays a crucial role in our domestic security operations function. This position supports the development of customized security plans tailored to each client's unique intake needs. It is also responsible for supporting the director and deputy director with operations strategies, P&L oversight, execution of KPIs, and developing frameworks to ensure documentation and program uniformity.

Essential Functions and Responsibilities:

• Review all administrative documentation for the field security contracts, including organizational structure, hours, billing, weekly and monthly contracts, and ensure hours overages are invoiced.
• Work closely with colleagues and clients to build SOPs and Post Orders.
• Affirm invoicing, reporting weekly and monthly to ensure accurate data is submitted effectively.
• Review and affirm program timecards for hours and PTO requests impacting invoicing.
• Review and edit all Incident Reports (IRs) before sending them through the chain of command for the sites managed.
• Review and edit all Suspicious Activity Reports (SARs) before they are sent through the chain of command for each program.
• Respond to and document all personnel matters with the guidance of Global Guardian HR & People Operations and the Domestic Field Security Operations leadership.
• Utilize SharePoint to enter all employee records, documentation, certificates, etc., for the programs managed.
• Obtain and maintain all hard copy compliance documents required by the State of California’s Bureau of Security and Investigative Services (BSIS).
• Develop and maintain documentation for compliance and quality control, ensuring transparency.
• Foster long-term client relationships through regular, proactive communication.
• Manage replacement hiring, training planning, budgeting, and agent licensing compliance.

Competencies and Attributes:

• Excellent verbal and written communication.
• Demonstrated experience developing relationships.
• Ability to manage multiple tasks concurrently.
• Ability to manage sensitive information with confidentiality and professionalism.
• Demonstrated experience in effectively managing workload, seeing projects to completion.
• Exhibits commensurate resourcefulness and independence with urgency to meet goals.

Qualifications and Experience:

• 0-3+ years of training assessments experience or similar role preferred.
• A bachelor’s degree in business administration, security management, or a related field is preferred.
• Demonstrated acumen with sales techniques.
• Exhibits drive and learn quickly.
• Demonstrated ability to build rapport and engage prospects with minimal information.

Position Type and Schedule

• Regular Full-Time (RFT)
• Non-Exempt

• Frequent sitting and standing for periods. 
• On occasion, perform stressful and physical activity when needed.
• Ability to lift 10 – 20 pounds when needed.