Client Success Administrator

Description

Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you. This role is located in our Overland Park, KS office.

Position Overview:

The Client Success Administrator is the key point of contact for billing, invoices, and administrative tasks that support Propio's clients. The Client Success Administrator will build strong relationships with billing contacts, ensuring that the account is running smoothly and clients have all the data they need to maintain a strong financial relationship.

Responsibilities:

• Establish and maintain optimal billing practices by ensuring clients receive all necessary information
• Maintain a book of business and ensure that receivables are timely and well managed
• Support client requests for billing resolution, call and interpreter disputes, general questions, and answering phones
• Respond to clients’ inquiries and maintain thorough documentation of communication in CRM
• Input client information into data management system, ensuring accuracy and completeness
• Generate materials for client presentations and meetings
• Provide input towards procedures where improvements are possible
• Verify data and correct data where necessary
• Perform other responsibilities and duties as assigned

Requirements

Basic Qualifications:

• Bachelor’s Degree or equivalent work experience in administrative or account administration roles
• Detail-oriented and organized with good time management skills
• Excellent written and verbal communication skills
• Knowledge of Microsoft Office suite – Outlook, Word, Excel, Access, PowerPoint
• Ability to work both independently and within a team to meet deadlines
• Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information

Preferred Qualifications:

• 1+ years of experience in an administrative role or account administration
• Salesforce and Collections experience a plus