Client Success & Sales Manager

Client Success & Sales Manager

Location: Phoenix, AZ (On-site)
Schedule: Monday–Friday, 7:00 a.m.–4:00 p.m.
Employment Type: Full-time, W2, Permanent

Compensation: $55,000 - $60,000 plus opportunity for commission bonus

*Veterans and Military Spouses strongly encouraged to apply!*

About the Opportunity

Blue United Sourcing is proud to partner with a leading work-truck upfitter specializing in fleet customization and equipment installations to hire a Sales Manager for their growing Arizona operation. This role is a key link between customers, the outside sales team, and production—ensuring every client interaction reflects the company’s commitment to quality, precision, and service excellence.

The Sales Manager manages inbound inquiries, qualifies leads, develops quotes, supports project coordination, and nurtures customer relationships throughout the sales cycle. This individual helps drive accessory, retail, and smaller fleet sales while enabling outside sales representatives to focus on large commercial and government accounts.

Key Responsibilities

Customer Interaction & Account Management

•  Serve as the first point of contact for inbound calls, emails, and web inquiries regarding quotes, products, and order status.
• Qualify new leads for suitability, budget, and timing; manage the relationship through to order completion or handoff to an outside rep as appropriate.
• Oversee in-person showroom traffic and accessory sales (e.g., toolboxes, racks, lighting, liners, liftgates, and other upfit components).
• Deliver an exceptional customer experience aligned with the company’s high standards of service and professionalism.

Sales Coordination & CRM Management

• Create and maintain quotes, sales opportunities, and orders using HubSpot CRM and Sage ERP systems
• Prepare organized job files (build sheets, parts lists, photos, approvals) for operational handoff.
• Maintain accurate CRM data, track quote aging, and proactively follow up with customers.
• Generate and maintain reports, dashboards, and weekly pipeline updates for management visibility.

Cross-Functional & Sales Support

• Collaborate with both East Valley and West Valley Outside Sales Representatives to ensure consistent and timely support
• Coordinate communications between customers, production, and operations teams to confirm lead times, delivery schedules, and order specifications.
• Provide coverage during field visits, vacations, or high-demand periods to ensure uninterrupted customer responsiveness.
  

Key Performance Indicators (KPIs)

• Quote response time and follow-up rate
• Quote-to-order conversion ratio
• CRM accuracy and completeness
• Customer satisfaction and communication timeliness
• Reduction in administrative load on outside sales reps
  
  

Qualifications

• Highly self-motivated, energetic, and detail-oriented with a customer-first mindset
• Minimum 2 years of experience in inside sales, account management, or customer service (automotive or manufacturing preferred, but not required)
• Strong interpersonal skills with a professional sales presence
• Exceptional verbal and written communication, with the ability to prioritize and follow through on multiple opportunities 
• Demonstrated ability to manage multiple priorities and follow through on deadlines
• Experience using CRM systems (HubSpot preferred) and ERP platforms (Sage a plus)
• Strong sense of accountability, attention to detail and urgency in supporting sales operations and customers
• A genuine interest in the automotive/truck industry and a desire to grow the client’s work truck customization business

Compensation & Benefits

• Base Salary: $55,000–$60,000 annually, with an opportunity for a sales-based commission bonus up to 10% of base compensation
• Benefits: Health insurance, 401(k) participation, PTO (2 weeks annually), optional dental and vision coverage

Career Path
High-performing Sales Managers may advance into Outside Sales or Operations Coordination roles as the business continues to expand.

About Blue United Sourcing
At Blue United Sourcing, we connect top-tier talent with exceptional employers across the U.S., specializing in matching skilled professionals — including military spouses and veterans — with meaningful career opportunities.

Learn more at www.blueunitedsourcing.com.