Client Success Associate

About Us: Center for Aquaculture Technologies (CAT) is a leading research and development organization pushing the boundaries of genetic innovation in the aquaculture industry. At CAT, we're convinced that aquaculture can help feed the world, protect our environment, and pave the way for a sustainable future. Our mission is to deliver advanced genetic solutions that add value for our clients while promoting responsible and innovative practices.

Position Overview

As a key member of our Business Development team and working closely with our Genetic Improvement Operations team, the Client Success Associate will be responsible for building and maintaining positive relationships with clients by managing their onboarding process, providing ongoing support, identifying potential issues, and ensuring they achieve their desired outcomes while using CAT services. In this role, you will have the opportunity to support CAT clients based all over the world, ultimately aiming to increase customer retention and satisfaction through proactive engagement and problem-solving. 

Key Responsibilities

1. Serve as the main liaison between clients and internal operations teams, ensuring timely and effective communication.


2. Guide clients through the onboarding process, helping them understand our services and how they align with their goals.


3. Provide technical and logistical support, including assisting with sample submissions, and follow-up inquiries.


4. Monitor client accounts to ensure satisfaction, address concerns proactively, and identify opportunities for additional services.


5. Collaborate with sales, laboratory, and R&D teams to resolve client issues and improve service delivery.


6. Maintain accurate client records and generate reports to track success metrics.


7. Contribute to the development of training materials, FAQs, and support documentation.

Qualifications

Must-have:

1. Bachelor’s degree in biology, genetics, aquaculture, or a related field; advanced degree is a plus

1. Proficiency using Microsoft Office Suite including MS Teams


2. Strong interpersonal and communication skills in English and Spanish, with a customer-first mindset


3. Ability to manage multiple projects simultaneously in a fast-paced environment


4. Technical aptitude and the ability to learn and explain complex scientific concepts


5. Passion for aquaculture, sustainability, and genetic sciences

Preferred:

1. Previous experience in a client-facing role, preferably in biotechnology, aquaculture, or a related industry

1. Experience in project management using Click Up or similar project management tools


2. Proficiency in CRM software and other customer support tools

What We Offer

1. Competitive Compensation: A competitive salary package

1. Comprehensive Benefits: Including medical, dental, vision, and life insurance, as well as a 401(k) plan with company match.


2. Collaborative Culture: Work in a team-oriented environment where your contributions are valued, and your ideas can lead to real change.

Why Join Us

Our team of experts are passionate about advancing aquaculture through conservation, advanced breeding, and genetic science. We value creative thinking and encourage innovation and collaboration to drive meaningful technological advancements. At CAT, every role, from administration to research, is essential for success and global impact.

Be a catalyst for change—innovate, drive progress, and make a difference in the industry and in the world with us!

Salary: $53-$85K

Application Deadline: April 15, 2025