Client Success Associate

Company : Fooda

Job Description - Client Success Associate

Who We Are:
Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something and Fooda was born. Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 50+ cities with over 100 million meals served and continue to grow rapidly.

Powered by technology and a network of 1500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.

Position Overview:
As a Client Success Associate you will play a crucial role in helping manage daily operations for our Abilene, Texas work site. Your “North Star” is ensuring that we provide a consistently exceptional lunch experience for our clients and their employees. You will work closely with the Operations Manager to on-board and train restaurants, manage the existing restaurant networks, engage with clients, and provide on-site support.

What You’ll Be Doing:

Assist in managing daily operations of the Abilene, Texas work site.
Train, launch, and manage restaurants for our various platforms, cultivating exceptional restaurant networks in each market.
Serve as the point of contact for restaurants including day-of communication, coordinating menu updates, and resolving invoicing and technology questions.
Assist with client launches, site walk-throughs, and serve as the day-to-day contact for a subset of clients.
Enter and verify data to ensure accuracy across Fooda systems.
Collaborate with other members of the Operations team to achieve an excellent service for our clients experience day in and day out.

Who You Are:

You love process, work fast, and care about the details
You are organized and detail oriented.
You are savvy with technology and will be comfortable in a fast-paced startup
You are optimistic in the face of problems and know that you’re capable of finding solutions
You have a natural hospitality mindset - warm, responsive, and focused on creating positive experiences for clients, customers, and restaurant partners.
You have strong communication skills and are comfortable giving direction.
You can lift and carry up to 40 lbs. and stand for up to two hours
Looking to grow your career in the hospitality, technology, logistics, or restaurant space
You are willing to pick up other tasks as needed (restocking, cashier, ensuring the café running smoothly, etc)

What We’ll Hook You Up With:

Competitive market salary and stock options, based on experience
Comprehensive health, dental and vision plans
401k retirement plan with company match
Paid maternity and parental leave benefits
Flexible spending accounts
Company issued laptop
Daily subsidized lunch program (ours!)
A fulfilling, challenging adventure of a work experience

Must be authorized to work in the United States on a full-time basis. No recruiters please.

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Client Success Associate

Job Description - Client Success Associate

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