Client Success Director

About Emplova

About the Role

Key Responsibilities

• Own a portfolio of clients and serve as their primary point of contact
• Build strong relationships with client leadership and provide proactive HR guidance
• Advise on employee relations, compliance, performance management, and workforce strategy
• Ensure accurate and timely execution of payroll, benefits, and HR processes in partnership with internal teams
• Troubleshoot and resolve issues across HR, payroll, benefits, and HRIS platforms
• Lead client onboarding and implementation to ensure a smooth transition and strong foundation
• Conduct trainings for clients and employees on HR best practices and system usage
• Partner cross-functionally with Payroll, Benefits, Compliance, and HR teams to deliver a seamless client experience
• Identify risks, recommend solutions, and help clients stay compliant and well-positioned

What Success Looks Like

• You take full ownership of your clients and follow through on every detail
• You deliver complete, accurate, and proactive solutions
• You balance strategic thinking with hands-on execution
• You build trust quickly and confidently advise client leadership
• You operate with urgency, organization, and accountability

Qualifications

• 5+ years of HR, PEO, or HR consulting experience in a client-facing role
• Strong knowledge of HR compliance, payroll, benefits, and employee relations
• Experience managing multiple clients or accounts simultaneously
• Excellent communication and relationship management skills
• Strong problem-solving skills and ability to navigate complex situations
• Highly organized with strong attention to detail
• Experience with HRIS/payroll systems (PrismHR a plus)
• Bachelor’s degree or equivalent experience

Who You Are

• A proactive, solutions-oriented professional who takes initiative
• Comfortable operating in a fast-paced, high-expectation environment
• Equally effective advising leadership and handling execution-level details
• Accountable, reliable, and committed to delivering high-quality work

Why Join Emplova

• High-impact role with direct client ownership
• Collaborative, high-performing team
• Opportunity to work across a diverse client base
• Exposure to complex and meaningful HR work
• A culture built on accountability, quality, and continuous improvement