Client Success Enablement Trainer

• Lead onboarding for new Client Success hires, including managing a structured 60–90-day training program
• Partner with hiring teams to ensure training aligns with real-world expectations and role needs
• Create and maintain training content, including playbooks, documentation, and training videos
• Deliver ongoing learning sessions and topic refreshers for Client Success teams
• Own and maintain internal documentation and the support knowledge base and operational ticket queues
• Support rollout and adoption of new tools, systems, and processes through training and enablement
• Contribute to broader Corporate Operations projects and initiatives as needed

• Minimum of 3 years' experience in client success, operations, or a related field
• Experience in training, enablement, and onboarding
• Experience and/or strong desire to work in a fast-paced, high-growth environment
• Fundamental understanding of what a great client experience looks and feels like in a tech-enabled services, marketplace, and/or services business
• Proficiency in Microsoft Office Suite, training platforms and analytics tools
• Strong communication skills and ability to simplify complex topics
• Experience creating training content (written, video, or live sessions)
• Highly organized and proactive with strong time management skills
• Collaborative and comfortable working across teams
• Curious, adaptable, and motivated to continuously improve
• Self-starter who loves process, standardization and who works fast with careful attention to detail

• Direct impact on how Client Success teams are trained and supported across the organization
• Opportunity to build and shape scalable training programs and systems
• Exposure to cross-functional initiatives, tools, and process improvements

• Competitive market salary and stock options, based on experience
• Comprehensive health, dental and vision plans
• 401k retirement plan with company match
• Paid maternity and parental leave benefits
• Flexible spending accounts
• Company issued laptop
• Daily subsidized lunch program (ours!) 
• A fulfilling, challenging adventure of a work experience

The salary range for this role is $70,000-$80,000. The salary is dependent on a number of factors including but not limited to: work experience, training, locations and skills.