Client Success Leader

ABOUT THE COMPANY

Accelerating the digital sustainable supply chain, Logility helps companies seize new opportunities, sense and respond to changing market dynamics, and more profitably manage their complex global businesses. The Logility® Digital Supply Chain Platform leverages an innovative blend of artificial intelligence (AI) and advanced analytics to automate planning, accelerate cycle times, increase precision, improve operating performance, break down business silos and deliver greater visibility. Logility’s SaaS-based platform transforms sales and operations planning (SandOP) and integrated business planning (IBP) processes; demand, inventory, and replenishment planning; global sourcing; quality and compliance management; product life cycle management; supply and inventory optimization; manufacturing planning and scheduling; retail merchandise planning, assortment, and allocation. Logility clients include Big Lots, Husqvarna Group, Parker Hannifin, Sonoco Products, and Red Wing Shoe Company. To learn how Logility can help you make smarter decisions faster, visit www.logility.com.

Job Description:

The Client Success Leader is accountable for leading a team who works with existing clients toward realizing business value from our relationship, services, and solutions ultimately driving solution adoption, business value, and client retention. 

Responsibilities:

Our next Client Success Leader will need to have a passion to help clients while effectively managing the team and programs to achieve enterprise (vs. department) level engagement in their assigned accounts. They will develop growth strategy for each assigned account and conduct regular cadence of client business reviews and measure and report on overall client health metrics. This leader will be accountable for building programs to drive positive referenceability and retention across the install base and manage select clients to ensure retention and growth. They will be responsible for proactively identifying issues, initiate resolutions, and stimulate growth within client base while simultaneously identifying and closing new expansion opportunities within assigned accounts. Collaborating with Marketing on outreach programs will be imperative to drive value and growth. 

The Client Success Leader will need to be an avid and proficient recruiter of talent for his/her organization as well as the company in general. Collaborates with peers and talent team to create and update Job scorecards to align to today’s roles. Effectively interviews candidates and actively on-boards new team members and effectively mentors them to becoming proficient team members.

Recruiting Guidelines:

· 5 Years of Client Success Management experience

· MBA is highly desirable, 4-year college degree required

· Demonstrated the ability to manage a team of at least ten

· Prior experience with tech touch application like Gainsight preferable