Client Success Manager

Salary :

$80,000 - 110,000 yearly

Company : Ehe Health

Job Type : Full Time

United States

Number of Applicants

000+

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Job Description - Client Success Manager

Who we are:

EHE Health is the leading national preventive healthcare provider network partnering with mid- and large-sized employers to help their employees and dependents stay healthy by screening and diagnosing health risks through comprehensive exams, allowing for early intervention. Named by Fortune Magazine and Great Place to Work® as one of the Best Workplaces in healthcare, EHE Health is headquartered in New York City and has over 200 health clinics and practices across the U.S., staffed by a network of curated primary care physicians and clinicians.

EHE Health was recently acquired by Consello Capital, the private equity arm of Consello. This transformative partnership leverages Consello’s proven expertise in scaling high-growth ventures and its extensive network of industry leaders. Together, EHE Health and Consello will unlock unprecedented opportunities to accelerate EHE Health’s mission of revolutionizing preventive care.

What we're looking for:

We're seeking a strategic Client Success Manager to be the day-to-day contact for managing client deliverables, including wellbeing initiatives supporting client health management goals. The ideal candidate will interface with the client and directly support the Director to provide full strategic account management and wellbeing support.

The Client Success Manager will leverage resources to meet and exceed goals laid out in account plans, execute on account plan strategies while supporting clients’ population health goals. These may include, but are not limited to, driving engagement in prevention activities which are ultimately aimed at reducing healthcare costs, improving employee morale, and improving retention and overall wellbeing.

Ideal candidates are passionate about wellbeing, client engagement, data analysis and preventive health. We need individuals who are solution-focused and adept at overcoming obstacles in a fast-paced, agile, dynamic environment.

In this role, you will:

Lead the transparent and successful implementation of EHE program
Work with stakeholders (internal and external) to further develop the EHE program to meet overall needs of the client
Establish reporting requirements and report delivery
Manage the day-to-day operations of assigned accounts and coordinate with internal departments to ensure that client needs are met
Be accountable for satisfaction and retention of clients
Work strategically with clients in the planning, development, implementation and management of wellbeing initiatives based on analytic insights
Identify opportunities to embed wellbeing into the environment and culture in new ways and recommend engagement tactics to increase program participation
Lead different geographic based audiences or wellbeing committees remotely to achieve client’s wellbeing initiatives
Support the wellbeing team in developing and executing wellbeing awareness initiatives (bulletin boards, newsletters), educational campaigns (lunch and learns, workshops), behavior change programs (smoking cessation), health assessments/screenings (biometric events, incentive programs, health fairs) and more

What the role requires:

Bachelor’s degree in business, healthcare administration or a related field
Proven experience as an Account manager or in a similar role
Strong communication and interpersonal skills with the ability to develop and maintain positive relationships with clients and internal stakeholders
Ability to understand and articulate complex concepts and solutions to maximize the client and patient experience
Strong analytical and problem-solving skills
Excellent time management and organizational skills to manage multiple priorities
Consultative disposition and constructive curiosity into all facets of a client’s business
Overall passion for health and wellbeing with a genuine commitment to represent a product that improves the lives of its users
Preferred experience with developing and implementing workplace wellbeing strategies and designing engagement solutions based on data analytics
Strong computer and software application skills including PowerPoint and Excel
Ability to travel up to 20%-30%

What we offer:

Competitive salary with high variable performance targets
Medical, dental, vision, life and disability insurance
Employer-matched 401(k) plan
Professional development reimbursement
Employee access to our preventive exam and services
Gym reimbursement/Fitness bonus

The salary range for this role is $80,000 - $110,000 and is determined by a number of factors including the candidate's experience, qualifications and skills.

EHE is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees.

Original job Client Success Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Client Success Manager

Job Description - Client Success Manager

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