Client Success Manager

At GrapeTree Medical Staffing, we believe that people are the most important factor when it comes to building & maintaining a thriving, innovative company. Each day, our team members have the opportunity to make a lasting impact while building trusting relationships with the healthcare professionals and healthcare communities we serve. We are looking for passionate, hard-working individuals to not only join our growing bunch & outstanding company culture, but to also contribute to our mission – improving healthcare.

Are YOU ready to make an impact?

Here are the details:

The Client Success Manager plays a critical role in driving client engagement, satisfaction, and long-term retention. This role partners closely with clients to understand their evolving needs, re-engage inactive accounts, and reinforce the value of GrapeTree’s workforce solutions. Through strong relationship-building, consultative selling, and active listening, the Client Success Manager identifies drivers of client disengagement and turns those insights into actionable strategies that support retention and revenue growth.

• Location(s): Our corporate office is located in Milford, Iowa. We work and live where others vacation! We offer the option to work full-time onsite, hybrid, or full-time remote based on your location. Onsite: Team members can choose to work full-time onsite at our corporate office. Hybrid: Our hybrid option allows team members to work 3 days at home and 2 days in the office each week. Thursdays are considered to be a universal onsite day for all employees within a 40-mile radius of headquarters. Remote: Based on a candidate’s location, this position can also be offered as a full-time work from home opportunity.
• Schedule: As a Staffing Client Success Manager, you can expect to work Monday-Friday, 8am-5pm CST.
• Wage: This is an hourly position that pays at $19.00/hour+ bonus opportunity. Wages are received weekly, with the option to earn it sooner with Instant Pay!
• Total compensation view: Medical insurance: premium as low as $16.59 per week, Basic Life Insurance: $50,000, 401k: up to 4% employer match, bonuses/incentives: numerous opportunities.

A day in the life of a Client Success Manager:

• Own client disengagement intelligence by identifying, documenting, and categorizing root causes of reduced or lost utilization, and turning those insights into clear, actionable direction for the business
• Identify, track, and report key retention drivers, risks, and utilization trends, ensuring leadership has clear visibility into what is driving client growth, stagnation, or loss
• Lead proactive re-engagement efforts with inactive or at-risk clients, clearly diagnosing and documenting drivers of disengagement, and translating findings into targeted recovery strategies and internal action plans
• Establish a consistent feedback loop with Sales, Operations, and Leadership to translate client-level insights into pricing strategy, service improvements, and demand generation initiatives
• Drive revenue growth by applying effective consultative sales techniques and strategic account management practices
• Build and sustain strong client relationships through responsive communication, proactive outreach, and trusted partnership
• Ensure a high level of client satisfaction by addressing concerns with urgency and solution-oriented thinking
• Research, develop, and implement retention and recruitment strategies that support business objectives

We think you’ll love working for us. Here’s why:

• Benefits with YOU in mind – Our benefits begin the first of the month following your date of hire. Our benefits include:
• Medical insurance with premiums as low as $16.59/week
• Salary increases reviewed annually
• Vision and dental plans
• Short-term disability
• Flexible spending account
• Basic and Voluntary Life insurance
• 401k plan and 401k matching
• Paid-time-off (PTO)
• Holiday pay
• Pet Insurance
• Bonus! Your birthday is a paid day off
• Reward and Recognition Opportunities – Our employees rock… we get it. That’s why we offer fun incentives, programs, and annual awards.
• Health & Wellness – Being in the healthcare industry, health and wellness is important to us. That’s why we have a wellness committee to coordinate and encourage wellness activities, plus we offer ergonomic standing desks to all on-site employees, a 24/7 fitness center in our corporate office, and wellness reimbursement up to $20 per month!
• Crushing Company Culture – We work hard, but we play hard, too! We keep our GrapeTree family connected with so many fun initiatives:
• Social hours
• Quarterly business updates
• Snack Attack Wednesdays
• Volunteer and wellness opportunities
• Annual holiday party with awards and prizes
• Various corporate events

Love Where You Work: The workstation for this position is a cubicle setting where you will be able to closely interact and connect with your co-workers! You can expect multiple monitors, frequent phone usage, adequate lighting, a clean environment, and moderate noise levels.

Award Winning | GrapeTree was recently ranked #4503 on the Inc5000 2022 List of Fastest Growing Private Companies

Where You Can Find Us: 2501 Boji Bend Dr. Suite 100, Milford, Iowa 51351

EEO: Disabled / Veteran / Sexual Orientation / Gender Identity

 Here’s what we would need from you to be successful in this role:

• Strong sales or account management skillset, with a proven ability to re-engage inactive clients and uncover root causes of disengagement
• Tenacious, resilient, and curious worker who thrives in situations requiring problem-solving, ownership, and targeted outcomes
• Strong communication and organizational skills
• High level of customer service skills, including customer support and issue resolution experience
• Proficiency in Microsoft Office and general business software tools
• Familiarity with internet-based tools and systems
• High School Diploma or equivalent