Client Success Rep

At Fortis, we   lead the way in next generation payment technologies and solutions. We transform payments into a competitive advantage for our clients and partners, enabling businesses to reach uncharted growth and scale. As the solution of choice for the future of payments, Fortis moves payments closer to invisible   with a proprietary platform that supports and strengthens the payments capabilities of merchants and software partners. We are a collaborative team   of innovators, problem solvers, and builders, committed to the growth of our   clients, partners, and team members. Through award winning software   integrations, robust data, and industry vertical and commerce expertise, we deliver the ultimate frictionless commerce experiences. We are in hyper growth mode and seeking talented, innovative, and collaborative problem   solvers to help us build and scale the future of payments. Grow your career with us and be on the cutting edge of the rapidly expanding FinTech payments space.

As a Client Success Representative, this position will focus on customer retention initiatives and strategies. This role involves analyzing customer data, driving retention programs, rate   reviews, and enhancing customer loyalty and satisfaction. The ideal candidate will have a strong background in sales, customer service, and data analysis with a passion for creating remarkable customer experiences

ESSENTIAL DUTIES 

• Strategic   Development:   Driving retention strategies to increase customer loyalty and reduce churn rates.

• Data   Analysis: Analyze customer feedback, retention metrics, and market trends to identify   opportunities for improvement and growth.

• Collaboration: Work closely with marketing, sales, and customer support teams to ensure alignment on goals and strategies.

• Innovation: Stay informed on industry trends and best practices, proposing innovative solutions to enhance customer retention.

QUALIFICATIONS 

• Experience in sales, customer service, or a related field
• Strong analytical skills and experience with customer data analysis tools.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Proficiency in CRM software and data analysis tools.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.