Client Success Representative

🧺 Our reputation for outstanding service starts with exceptional people—like you.

• Answer a high volume of customer calls, emails, and messages with warmth, professionalism, and a can-do attitude
  
  
  


• Identify customer needs by asking thoughtful questions and actively listening
  
  
  


• Provide timely and accurate solutions using our internal systems and tools
  
  
  


• Ensure all customer requests are completed to enable Next Day Service
  
  
  


• Generate and distribute monthly reports to keep internal teams informed
  
  
  


• Assist and support our driver installers in the field when needed
  
  
  


• Be a key player in helping us maintain our customer-first reputation
  
  
  

• High school diploma or equivalent (must pass a background check & drug screening)
  
  
  


• Proficiency in Microsoft Office (Word, Excel, PowerPoint), G Suite, and Salesforce
  
  
  


• Strong interpersonal and communication skills—you know how to make people feel heard
  
  
  


• Stellar time management and multitasking abilities
  
  
  


• Critical thinker and creative problem solver who takes initiative
  
  
  


• Bilingual in Spanish is a big plus, but not required
  
  
  

• 
  $19.00–$20.00/hour, based on experience
  
  
  


• 
  Monday–Friday schedule (No weekends!)
  
  
  

• 
  Health, dental, and vision insurance
  
  
  


• 
  Paid time off and paid holidays
  
  
  


• 
  401(k) with profit sharing
  
  
  


• 
  Quarterly bonuses and annual raises
  
  
  


• 
  Paid training to set you up for success
  
  
  


• And much more!