Client Success Specialist

Aoka is a third-party municipal services provider serving jurisdictions across Texas. We support local governments with expert building inspections, plan reviews, and code consulting—powered by our proprietary software that accelerates inspection turnaround times and helps prevent costly construction delays.

Qualifications:

• Bachelor’s degree required (Business, Marketing, Construction Management, Engineering, Architecture, or related field)

• Some prior sales experience is a plus

• Must have background in Construction, Engineering, Architecture, local government or building inspection/code compliance industry

• Ability to build trust and strong relationships with clients

• Skilled in sales, upselling, and negotiation

• Familiarity with CRM tools, data analysis, and digital platforms​​​​​​

Responsibilities:

• Build and maintain strong, long-lasting client relationships as the primary point of contact

• Onboard new clients and ensure their smooth integration with company services

• Identify and pursue opportunities for upselling and cross-selling to grow accounts

• Collaborate with internal teams to coordinate project delivery and meet client expectations

• Monitor project progress and provide regular updates to clients and stakeholders

• Prepare and analyze reports on client performance, revenue, and account growth

• Advocate for client needs within the company to improve products and services

• Negotiate contracts, manage renewals, and ensure compliance with agreements

• Travel up to 50% to meet with clients and attend meetings as required

Compensation & Benefits:

• Total compensation includes $60k - $90K base (plus quarterly bonuses based on client management and revenue growth)

• Health, Dental, and Vision Insurance coverage

• Retirement plan with a 5% company match

• 12 paid holidays per year

• Unlimited Paid Time Off (PTO) — restrictions apply

• Company-provided vehicle for business use

Aoka LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

If you require reasonable accommodation during the hiring process, please contact us at [email protected]

All offers of employment are contingent upon the successful completion of reference checks, background screening, and eligibility to work in the United States.