Client Success Training Specialist

Description

The Client Success Training Specialist plays a key role in empowering our Municipal Justice (MJ) version 10 and cloud clients through effective training, guidance, and ongoing support. We’re looking for a proactive, solutions‑oriented professional with strong communication skills, a “get it done” mindset, and experience in municipal courts or local government environments.

Responsibilities

• Deliver training sessions for MJ 10 and cloud clients (both in person and virtual).
• Assist with client escalations to ensure timely and effective resolution.
• Attend and help facilitate User Group Meetings (UGMs).
• Participate in internal and external trainings to stay prepared for evolving client needs.
• Create clear, relevant content for MJ10/cloud processes, including written documentation and how to videos.
• Maintain and update the online curriculum to reflect current product functionality and best practices.
• Develop and lead MJ10/cloud Virtual Learning Labs.
• Partner with developers, product teams, support, sales, and technical services when deeper technical expertise is required.
• Support professional services consultants to ensure seamless client experiences and successful project execution.

Qualifications

• Ability to travel up to 20%, primarily to municipal court sites and related events.
• Entrepreneurial mindset with a proactive, solution driven approach.
• Strong planning and organizational skills with consistent follow through.
• Proven problem solving abilities and composure in high pressure or public sector environments.
• Self motivated, adaptable, and effective working both independently and collaboratively.
• Exceptional interpersonal, verbal, and written communication skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to assess urgency, prioritize effectively, and respond to the unique needs of municipal courts.
• Steady, professional demeanor under pressure.