Client Support

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Support

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a successful Client Support Professional do at Fiserv:

As a Client Support Professional, you will support public sector clients. Our Government team works hand-in-hand with Federal, state and municipal government, as well as non-profits, higher education and utilities across the United States. You’re a great fit if you are passionate about building strong business relationships, communicating with clients regularly as a key day-to-day point of contact, solving problems and addressing client pain points to deliver a best in class client experience every day.

What will you do:

Identifies, analyses, researches, and resolves inquiries on all aspects relating to the Managed Service Fee Model

Ensures complete and prompt resolution for moderate to complex inquiries from clients directly and other areas within Fiserv

Effectively interact and communicate with various cross functional departments.

Provide consultation to clients on Fiserv products and provide technical, functional, and operational support thus acting as a single point of contact for acquiring and issuing business

Analyze business needs to suggest new features and system enhancements and advise on the impacts

Partner with external business stakeholders on defining problem statements and work with internal teams to provide practical and well-rounded solutions

Handle and troubleshoot critical incidents, interface with development, operations, and support teams and engage with senior management for escalation purposes both internally and externally on client side

Create and maintain accurate and up to date Client profiles to include contract information, communication logs, and product matrix

Analyze and monitor the Client’s processing to identify and implement solutions that create operational efficiency and/or cost savings.

Aim for and achieve a positive LTR result on managed clients

What will you need to have:

2+ years Financial skill set to analyze merchant account set-up to ensure we minimize the interchange and card brand fees

Proficient in Microsoft Word, Excel, Outlook, and One Note

2+ years proven analytical and decision-making abilities

2+ years strong organization skills including resolution management and follow up with the ability to manager complex incidents with minimal supervision

What would be great to have:

Accounting or Business degree from a 4-year accredited college or equivalent experience

Government financial management experience

Familiarity with internal Fiserv systems and solutions

Ability to work in both a virtual and on-site environment, i.e. solid time management, organization, and influence skills

Excellent interpersonal skills to interact with clients and/or staff at all levels

Capability and willingness to embrace change and quickly adapt to new situations, shifts in direction and priorities, both from a client and internal perspective

Salary Range

$0.00 - $0.00

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name

Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.