Client Support Administrator

Location: Redstone Arsenal, Huntsville, AL
Clearance Required: Active DoD Secret Security Clearance
Travel Required: Up to 10%

LaunchTech is seeking a Client Support Administrator to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. This is a customer-facing role providing direct end-user support across hardware, software, and systems in a mission-critical DoD environment.

What You’ll Be Doing

• Conduct day-to-day administration of hardware, software, network, and user accounts

• Provide in-person and phone support to MDA end users for troubleshooting computers, printers, software, operating systems, and Microsoft Office products

• Install hardware at end-user offices including laptops, desktops, monitors, and peripherals

• Contribute to large-scale projects and operational events

What You Bring

Basic Requirements:

• Must have 2 years of directly related experience in relevant business systems, operating systems, and servers, and/or experience with light programming, small project management initiatives, and troubleshooting

• Must have a current DoD 8570 IAT Level II certification (e.g., Security+, SSCP)

• Must be able to lift and carry up to 25 lbs

• Must be able to move throughout a large facility and perform work under desks and in physically demanding environments

• Must have an active DoD Secret Security Clearance

Desired Requirements:

• Previous customer service experience

• Prior experience working in a DoD environment

Why LaunchTech?

LaunchTech is built on a single standard: Excellence, Period.
You’ll support mission operations by directly enabling the end users who keep national defense systems running.

We offer:

• Medical, Dental, and Vision coverage

• 401(k) with company match

• Paid Time Off (PTO)

• Mission-driven work with growth opportunities

• And more

Ready to Join the LaunchTech Crew?

LaunchTech is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, protected veteran status, color, sex, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, or any other status protected under federal, state, or local law.

Visit www.welaunchtech.com to learn more about how we deliver Excellence, Period.